I’m a harsh critic on cleanliness, starting with the bathrooms. There should never be evidence of previous customers, such as hair in the tub, sink, or floor. But this was the first time in a long time that I have been impressed with the overall cleanliness of the room and general facilities. Clean bathroom, clean room, clean bed (and very comfortable!), clean air unit. Very good! The lady who checked me in was very pleasant and personable, which was also a nice welcome! Breakfast is a whole spread of options, and was very good and also kept clean. Thank you for a nice weekend! If I’m back in the area I will definitely stay here again and hope to have the same level of expectations. Thank you!!

Comfortable beds, clean room, decent size fridge, great breakfast, good pool... Great stay overall! Just a few minor issues: only 3 sets of towels in a room with 2 queen beds (booked for 4) and no housekeeping service for a 2 night stay, but I requested and promptly received 2 more sets at reception; our key card didn't work when we got back the 2nd day of our stay, but promptly fixed at reception; orange juice was out of order both days at breakfast.

Very relaxing

My check in time was for 3pm. I arrived at 4:36pm to find out they did NOT have a room ready for me. I asked when my room would be ready, they didn’t know for certain but told me they could only put me on third floor without a working elevator! Not once did they apologize for the inconvenience so there I was with three small children, our family Labradoodle and luggage. I said, this is all way to much so they then offered to refund my room but reminded me it was going to be a big favor because I was past my 24 hour cancellation. That’s when I got loud stating “so you’re telling me you do NOT have a room ready for me as I stood here one hour and 36 minutes past my check in time, you’re not sure when my room will be ready but when it is I have to climb three flights of stairs with three small children, a dog & luggage and no one even called me???Guess what, I got upset & loud the manager refused to refund my card. I stormed out and ended up down the road at the Hampton Inn with an extremely kind & accommodating staff in an extremely clean room with a lovely indoor pool for my children. I’m still blown away with the unapologetic poor management at the Best Western and will never again try to stay at one of their establishments across the country.

Loved the whole place! The staff were friendly and helpful. Patty even went out of her way to help me with lighting. The whole place was clean and comfortable. What I really liked was the bathroom, because it had hand rails in the tub . Having trouble with my legs , so the rails were a big help. Will definitely stay here again

My stay went ok except when I told the front desk that the trash in the foyer was stinking really bad he said it wasn't his job so I had to smell nasty trash all night I was really upset about it

The staff was very friendly, and helpful.

The transportation