Clearer communication is needed so guests are aware before booking that the elevators do not work. We were put on top floor (4th) without an alternative offered. Also would suggest adding a chair to the room rather than just have a desk chair as the only option for seating.

Broken elevator for days had to carry heavy luggage up 3 stories

We are seniors and our room was on the second floor, the elevator did not work and the window shade in our room was broken. We paid a lot of money for this room for two nights and was highly inconvenienced by having to drag our suitcases up and down the stairs.

Terrible! Everything. Don’t recommend rude people.

Newly renovated, had opened only two weeks before our arrival. Fresh, clean, modern with a bidet installed in bathroom. Quiet and comfortable bed. Good breakfast with many options. Would definitely return.

Above average breakfast room. Outstanding automatic toilet with bidet and seat warmer features. Clean and comfortable.

Only complaint was not knowing the elevator was not in working order and hasn't been since April 2023. Trying to carry luggage up and down 4 flights of stairs was not expected. I was disappointed not knowing this before I booked the reservation

I didn’t get to stay and I was denied a refund. I will not recommend this place to anyone.

No elevator. No pool. No exercise area. No pavement in the parking lot. Old mattress. No functioning outlets. No other option but to stay. Never again to a Hilton product.

I had to leave the hotel. It was under construction. The rooms they tried to put me in all smelled of mold and I am highly allergic to mold. The parking lot was under construction. I canceled my reservation and went to another hotel. This place should it be open while they are doing construction. I was told there would be no charge for the cancellation. Oh, and the elevator doesn’t work.

I would skip this place until they’re done with renovations later this year. Parking lot was dirt with construction equipment grading it and the elevators and pool don’t work. Had to wait for the workers to move a concrete truck to leave Room was okay.

I was unaware that the property was in the middle of a major renovation that impacted the use of elevators, closed the pool and the parking lot was unpaved.

We like the hotel even though it’s under major construction. The staff was friendly and professional. We plan on going back to the area next year and we’ll stay here.

The hotel is under major construction and I did not find out until I arrived. Dust was everywhere and not enough parking. The front desk was polite and said we could cancel without penalty but at that point what was I going to do. It was a 3:00 check in and I had a wedding to attend at 5:30! Pool and fitness center were closed and the elevators were out due to construction. Of course I was put on the top floor. Construction should have been communicated at booking not upon arrival. Also air conditioning was not adequate in the rooms…damp and poor air quality. Cushions in breakfast area disgusting and in dire need of replacement or, at very least, cleaning.

Still doing a lot of construction and renovations. Elevator doesn't work. Front desk person was very nice and respectful.

The outside is under renovations ,building and parking lot. This inconvenience is understandable. The elevator is out of service people need to use stairway. We were booked on the forth floor . The desk clerk was very considerate. When she saw that we were seniors 83 and84 she found a room on second floor asked if we could handle stair to second floor and if not we could cancel out and she could recommend others hotels near by . We opted to take the room. We have not stayed in a hotel in four years. At 3 pm our room was not serviced or clean towels. When inquired was told we had to ask for this service at check in time. We were given clean towels no problem.

Very disappointed. Good location but did not know of construction before booking or early enough to change. No elevator for guests and I was on 3 rd floor. Had to make several trips and carry big suitcase up several flights of stairs. My parents on 1st floor which we lucked out because they could not have done 3 rd. Also little communication. No pool though not working in that area snd no access to fitness center. AND no discount or accommodations for HUGE inconvenience. Won’t be choosing Hampton for our future travel unless we hear back. We travel a lot. Room air conditioning not consistent but the bed was comfortable.

Got to the hotel and under construction. No alerts previously from hotel. And by under construction, I mean the entire building was essentially uninhabitable. Everything in lobby filthy and covered in dirt. Elevators out of order. Nobody at front desk. Called from my phone and no answer for 20 minutes until somebody finally came out to answer the phone. As a woman traveling with two young girls, I felt entirely unsafe. Instead of spending the night, we drove 6 hours home. Absolutely horrendous. Disgusted with Expedia. And will never stay at a Hampton inn ever.

Hotel is undergoing renovation and much of hotel is a construction zone. Lot of noise during the day and elevators not working. No compensation offered for third floor room. Also not eligible for Hilton rewards since booked room on this site.

Property under renovation. No elevators or amenities. Expedia and Hampton should have stated that up front.

Arrived in evening. Wasnt informed when making reservation that property was being renovated. Construction everywhere, noisy, machines, dust. One machine with worker on it goes right by our window at 8am. In addition: Broken elevator (I'm disabled vet), broken ice machine, no soft drink machine, work out room and pool were closed. We were offered the opportunuty to cancel on arrival after 6pm from traveling all day. This Travelers Rest SC. No other choices in that area. Hampton said Hilton or Expedia would have to make adjustment. Hilton didnt respond and Expedia put it back on hotel who said we were informed about construction. That is totally false. We Weren’t informed about construction before our arrival, or when making reservation. We only found out when we pulled up. Were told about elevator, ice machine, work out room and pool closed after checking in. This is all wrong. The pictures and amenities online are false advertising and deceptive. Between Expedia, Hampton Inn and Hilton, our hotel stay was nothing close to the price based on online presentations about the hotel.

construction ,no elevator,contractors hi-lift was parked across all handicap parking spaces & ice machine on our floor was not working. I am 78 years old and my wife has a

Property under construction - pool and fitness closed and no elevator. Wasn’t notified of this prior to checkin.

The hotel is under renovations and the elevator was not working at all. We checked in at 10pm and there was no option for us to find another hotel at that time after traveling all day and room having been booked and prepaid. There were no rooms available on the first floor so we had to drag our luggage upstairs. The lady at checkin asked if we needed help bringing luggage upstairs. I responded that would be very helpful. She then disappeared and we got no help. My disabled wife ended up falling down the steps while we were trying to leave the next morning. The carpets and chair were disgusting in the room. I stay in Hampton Inns all the time for work and pleasure. This experience has left a bad taste in my mouth despite the added points we were given.

We were surprised when we pulled into the parking lot to see it was filled with construction vehicles. The hotel is going under renovation which is fine but I wish we would have been told that prior to booking. The room was nice but the smell of sewage from the new bidet toilet was terrible. Sleeping was a challenge with the music the hotel plays in the hallways all night. We went down for breakfast where the construction crew was having their breakfast as well, which is fine since I believe they are staying there however the vulgar language should not be hotel lobby language. Additionally, the elevator was out of order which made taking two trips of luggage up to our room a bit if a pain and the swimming pool was off limits due to construction. Paid way too much for a hotel in that condition.

The hotel is under construction and looks nothing like the picture. The elevators were not working so we had to carry all our luggage and a baby up 4 flights of stairs which doesn’t seem like a big deal until someone with a disability books a room. We were very unsatisfied

Our stay only lasted 45 minutes due to the massive construction, no working elevator, and fumes coming in the room vents. We cancelled our stay and booked another hotel across town. In my opinion, they should not be attempting to actively operate this hotel while under this much construction.

This hotel is under construction and the elevator is out of service! Be prepared to walk up the stairwell and hope you don’t have heavy or much luggage.

We were happy to find this Hampton with vacancy on a Saturday after an impromptu change in travel plans. The hotel is currently under renovation and I was told at check-in the elevator was out of service. No problem except the RFID keys didnt work and caused me two additional trips up and down from the third floor. The room was clean and updated with a bluetooth mirror. There was also a bidet seat on the toilet which I was excited about as I have one at home. Unfortunately it did not work :( . The staff was friendly and helpful especially after I checked out and had to get back in for an item left behind (the lock malfunctioned again causing me yet two more trips up and down). Under the circumstances I would have thought a little discount on the price would have been in order considering the inconveniences, but I ended up paying what I pay for a downtown city room weekend rate.

Hotel was great and the People were Great. The only problem was the Construction at the front of the hotel, The other people that stayed there were complaining about the Elevator not in use, they had to take the stairs. I was on the bottom floor thank GOD.

Renovations in progress...OK...but all else was fixable... elevator not working (been that way for weeks), no-one big enough to carry suitcases by stairs to 3rd floor, filthy and stained chair(s), missing/broken door on closet, "digital" toilet constantly malfunctioining, no luggage rack (asked, promised one, asked next day, answer = "none in hotel"), furniture chipped badly (used as luggage racks?), no amchair, etc. etc. Vastly over-priced at $500+ for 3 nights. Never again!

I was not prepared for the state of the hotel. When I registered for my stay I did not know the hotel was under major construction renovation. Since I did not know it was under construction my first impression was not good. Once in the hotel the staff was extremely nice and everything was very clean and presentable. Big disappointment was the fact that the elevators did not work and I had to carry my luggage up three flights of stairs! I feel I should have been compensated in someway for my inconvenience.