The staff was very kind and helpful. Surrounding of numerous shopping centers. The MRT few meters away. Reach breakfast. To much traffic on afternoon until late at night

The hotel was great decor in some areas very good a few areas need a little attention Service very good in all area’s Choices for breakfast very good we had a club room but tried both venues for breakfast very good With club room we had access to all day coffee & none alcoholic drinks all day & cocktails in the evening all staff amazing helpful in everything explained the area around the hotel how to get around to other area’s The food at cocktail evening had choices of cuisine the hot food was not hot so did not eat but definitely lots of cold choices Pool ver nice

The washroom and air conditioning needs better maintenance

Cafe capsules always forgot to fulfill next day, need to call help desk every day

Lobby looks decent but the interior seems to be breaking and needs major renovation. The room ceiling leaks and looks old. The health club has closed down too. The price for the room is decent, ard $123 sgd per night. Location is good and convenient though.

It was right in the center of all action. Loved it

Good and fair

Location was excellent

It had been an excellent stay for me and my son at the hotel. Its central location at Bukit Bintang, the heart of KL city adds to more convenience for us to get around. Good value for money and highly recommended for guests who wants a comforable stay in the heart of KL.

Nice and clean , near everything

Very slow during check in. Need improvement

In the room (bathroom a lot of mold) and decayed glory is not maintained.

Hi great stay I just felt that the check I was laborious and inefficient not sure about tourist tax and paying that as cash and the security deposit 200 for what I am a regular guest honestly the check in process needs work or u will lose customers / I really like staying here and generally choose it

Fantastic Location and Great Service throughout my stay

Restaurant ZAIMI great service!

good

Strategic location and just few steps away from Pavilion!

Really fantastic location in the centre of KL, big swimming pool, big breakfast and lots of shopping

Centrally located walkable to shopping and restaurants.

I especially liked the kindness of the staff. Quiet and convenient atmosphere admired us. I don't have any complaint. Good luck.

Traffic is a mess but the property is awesome

Breakfast was excellent - mix of variety of local & western food. Walking distance to Pavilion & even to KLCC/ Twin Towers. Busy area.

Friendly staff abd helpful

The Room TV not working .and Toilet flushing button starting was ok.but my night time the flushing button was not working. As we checking out next morning we didnt contact the frint desk to do it.

Always good

Friendly staff and all good. But i cant hear sound frm the next room even they only chit chat. I think must improve the soundproof.

Ok

Very nice hotel..best location..friendly staff

Very strategic location in the middle of bukit bintang. However the deluxe room is not as good as the family and classic room. The staffs are helpful

The buffet breakfast

Staying at this GM for the first time in KL. We chose this hotel because of the great location right next to the Pavilion Mall. Also the room rate is fairly reasonable. Due to our late arrival check in at midnight, we request on several occasions to have a slightly late check out because of our late evening flight out but was rejected. In the end we asked if we could have a shower in the gym before we check out and we were told that would be fine. It turns out the gym didn't have a proper indoor changing room maybe due to renovation and a proper shower would not available to us. Not impressed ! After our checked into our room we went out to grab some snacks, when we returned to our room, we weren't able to turn off our lights in the bathroom, so in 1.30am in the morning we have to call maintenance to fix some electrical circuit. Then the same problem happened again for the following day.... The room was reasonably spacious and the beddings were comfortable. It's obvious the rooms had some renovation done in recent years. The bathroom has a separated shower and bath tub, but the tub looks very old looked like it was installed 30 years. There were broken seal of tiles above the toilet and someone did a very bad job fixing it. Because I can look straight to it as I enter the bathroom, the bad sealing to the tiles was not a good look.

Rooms had a lick of paint to make it look good. Entry foyer was beautiful. Breakfast was bedlum, having to wait for tables, but staff had it under control. It was just the other guests that ruined it for us, not the hotels fault.