The A/C was on inside the room that I was given. The thermostat was reading 57. The temperature outside was -14 below. I had to increase the thermostat to make the room warm. I notified the front desk but we told him it was gradually increasing but still freezing. The toilet got clogged up also, but I managed to unclog it by dumping water with a wastebasket, the air dryer wasn’t working either or it could have been the socket in the washroom. For all that money I spent, I expected way better room accommodations prior to my surgery at Delnor Hospital. Never again will I stay in your hotel

weather related overnight

The people at the Fairfield provide great customer service. The breakfast is good. The parking is good. The hotel has a perfume in the halls that is somehow sent through the air ducts. Very noticeable. The rooms don’t have a scent though. The washer in the guest laundry worked. The dryer didn’t. Had to figure out what to do with two wet loads of laundry. Not fun. The tv in our first room didn’t work so we got upgraded to another room. Good service! Poor maintenance. The rooms had dim lighting. This is the only hotel within many miles. Wonder what would happen if a competent competitor came to town? Location is great. Walk to shopping and restaurants.

Have stayed here when visiting Geneva. Convenient and friendly staff.

The pool was not open. This is as a main reason for selecting this hotel. Also, the room was very hot. The air conditioner was noisy an ineffective. The area around the hotel is nice with many activities.

Friendly staff and good breakfast

Great service, and staff was very friendly.

When in the area we always choose this hotel. Friendly staff, convenient to many amenities.

Expected the property to be more in line with other Fairfield’s I’ve stayed in. Seemed to be in rather shop worn condition. Rooms were clean but dated. Time to get rid of tubs. Too hard to stand in, slippery and traction appliqués had been removed. Holes in wall that were poorly patched and unpainted. Light fixtures very old and basic. Room A/C was adequate but not great. Common areas (halls, Lobby, dining area etc. we’re not conditioned at all. Had one box fan on floor in the lobby. Not up to the task. No USA Today or major newspapers. Just the Kane County local paper. Complimentary breakfast was good. Selection was good with a lot of variety. Don’t know what I should expect with everyone raising prices and blaming it on Covid or inflation. No bed bugs so that’s a win!

Disappointed that the pool was closed. The customer service was excellent!

Clean room. Everything fine - till I took a shower. Shower was slippery and I fell out of shower and onto floor. Luckily held onto grab bar that minimized my fall. Nothing broken, but a little sore. Taking pain killers. Told front desk about it - and staff said they were “aware” of the situation. suggest anti slip on tub

Everything was fine…the room was not what was shown on the website…we we’re supposed to have a sofa and the room was larger in the pictures.

My first room has ac that wasn’t working. The staff were great - proactive in getting me a new room promptly. I really didn’t like that there was no bar or even a larder to buy a beer from. The bath tub was shallow and stained. Best thing about the hotel - the friendly and helpful staff but the hotel itself - very basic. Not good value.

Employees were attentive and courteous. Facilities were clean and well cared for. Enjoyable stay for a family wedding.

This was the biggest waste of money. When booking hotel there was no warning that the pool was out of service, which was an amenity that we hoped to use. Also the room was filthy, stains on lamps, walls, carpet. The room smelled of cigarettes and mold -and the water coming out of the faucets smelled like well water. I will be contacting health department and the better business bureau for false advertising and obvious health code issues. DO NOT STAY HERE IF YOU CARE ABOUT YOUR HEALTH . I cannot believe how much this disgusting hotel cost, such a waste.

The smell throughout the hotel and hallways was so pleasant!! Very fresh and clean!!

The staff is warm and friendly. I will highly recommend a stay here to friends and family.

Terrible shower.

It was okay. The property is old and needs updating but they keep it pretty clean. The breakfast is a typical continental breakfast. The location is convenient. The staff was very polite and helpful. I would probably stay again.

The front desk staff was not trained fully to use computers. I tried to call there twice for a reservation and the phone rang at least 10 times, so I used Expedia. I did call for an earlier day and then we added a day at the end and that resulted in getting new reservation numbers and our room keys changed each time. My husband had gone down to the lobby to add a day and the next day, the front desk said that they had no record of this on their computer, and that is why our room was not cleaned again. In 5 days our room was cleaned twice. We had to go to the front desk to get towels twice. The room was very clean when we arrived. The place is very clean except the front lobby windows are so dirty.. It is a very comfortable lobby to wait for a ride, but to have look through those dirty windows? We were there 5 days and they were never cleaned. Planters were half planted five days later. I am a gardener and it was so tempting to put those two dozen dying little plants sitting on the sidewalk into the planter, and weed their garden. The original garden is very nice but the weeds are as big as the plants now. The food was good. Eggs and sausages were hot and mini spinach quiche were good. A good selection of foods and beverages for breakfast. Not sure if this was new management problems, but they need to get their act together on the front desk. Beds are soft, so if you like a firmer mattress like Hilton, you may not get it here.

Great location and clean!

The AC was not working and they offered no solution to a very hot and uncomfortable room.

Hotel was nice, breakfast was mediocre.

nice comfortable room. enjoyable front desk experience.

Found giant millipede on floor in front of toilet in bathroom. Pool is degraded, pieces of gravel, grunge all around pool deck floor. Hot tub closed, hotel is showing its age and needs a refresh.

The place is nice and clean. Employees friendly and helpful. The only issue was the spoiled milk in the morning.

Great stay Very nice

Wasn't bad but over priced for sub par accommodations. Hot tub was not functional and the pool looked dirty and not kept up condition wise was horrible. Our bathroom had personal people hair around the base of tub surround and no microwave in our room. Will not return to this dive.

I stayed for 7 days and the hair conditioner bottle in the shower was always emptied. No body lotions left in room.

Enjoyed staying at the Fairfield. Very Convenient location, Clean and friendly staff.

It. Was just a pleasant, relaxing stay at a very well kept facility.