Convenience to appointments.

Clean and friendly staff. Beds weren’t the greatest.

I could not even stay and use my room. There was no hot water. I let it run for 20 minutes and it would not get hot. I checked in at 3pm so that I could shower and be in Temecula for a business meeting at 6pm. I could not shower nor could I wait for someone to fix the issue. I left and did not stay in my room.

No maid service, noisy limited control of the thermostat uncomfortable pillows.

Warm and friendly staff. Very responsive to inquiries and needs. Nice evening lounge and morning breakfast buffet.

We had experience problem with heating.

We waited 90 minutes on Friday 12/22/23 to get our room. Which turned out to be the wrong room. Note, the website said check in was 3:00 PM, we arrived a few minutes after 3:00 PM. The wrong room wasn’t ready until 4:33 PM. We went to the room. It was not the deluxe suite that we had reserved. We called the desk and were then told our suite would not be ready until 6:30 PM. Then we asked for a manager. The manager, Trey, then said that the suite is ready, but the carpet might be damp. He brought the key to the room we had been given. He said he inspected the room and the carpet was dry. We moved. In the mean time, we were told that they were crediting our account 1/2 the room rate for Friday, we were given a “no charge” parking permit and we were informed that the room would be serviced every day. The next morning we found that there was only one coffee cup and no decaf coffee for the coffee machine in the room. When we went out on Saturday we asked the front desk to ask the maid to leave two coffee cups and some decaf coffee. Saturday, the room was not serviced, no decaf, no coffee cups no towels. We had to get towels. Sunday, room was serviced. However, they did not leave any bath towels. Since the towels go on a rack above the back of the bathtub we didn’t notice until my wife showered. We called and the front desk brought some towels to the door. Monday the room was serviced. Tuesday we checked out, got a receipt, had to get parking charges removed

Very quiet, easy check in, close to restaurants, clean

It was great

The hotel room was clean however the bathroom door was missing paint and was outdated. The staff in the breakfast area and bartender were awesome!!! They really know what customer service is. I would just go back for them. They treated us very well. Thank you

Turned on the bath tub to give my son a bath and the water came out black. Thermostat was off. It was cold so essentially we put on the heater, after about 5 mins it would start blowing cold air. This went on for about an hour before we shut it off completely.

Clean, professional, relatively modern spot. Airy open lobby, nice pool, clean. Personally think the beds are hard/uncomfortable, but otherwise a nice spot.

great service, quite location.

Efficient and professional

In house cafeteria made a good fresh breakfast. Service friendly.

Smells like smoke. Thermostats are locked to heat/cool instead of one or other. Min temp is a roasting 68. So expect the heat to kick in in middle of night and have no way to turn it off. No water bottles provided. So, 2am plan on waking up hot and parched with no water in sight.

The HVAC system was loud. It clearly is in need of repair. We did not get a good nights sleep as a result. Also, very odd charge for parking which was an over reach, considering that there is ample retail parking available next to the property.

Did not check in

Quick stay. Nice facility.

This was a last minute trip and everything worked out perfectly. The front desk staff was extremely helpful and friendly. The room was very nice and clean.

Although there is plenty of parking, parking was not included and I was charged for parking.

Nice and quiet place to stay and relax

Great property. Clean with a friendly and helpful staff.

I strongly object to the $15. parking charge! Parking is in an open lot in a business complex with no control or guarantee of getting a space close to the hotel. Anyone can park in the parking lot! Just another way of running up the customer’s bill.

Good property. I found the front desk to be inflexible though for an early checkin request. They were helpful though on recommending the preferred food recommendation options.

Efficient and polite

We checked in then went to dinner came back our room keys didn’t work went down to front desk they said they fixed them came back 2 room still couldn’t get room went back to front desk 1 hour later got maintenance guy to put new battery in door before we could get into room! I will never stay here again! Didn’t offer to do anything for our inconvenience but I will reach out to manager!

After a busy day, we decided to have dinner in the hotel. It was Austin, the bar tender that made our stay memorable. As seniors we have cut down on alcohol so he made us a non-alcoholic ginger drink that was perfect with our meal. I enjoyed the leisurely atmosphere of the dining room.

The bartender was great! Quiet location just across from the ocean

Excellent

Rooms need to be updated. Shower leaked. Sink slow to go down. Maid service upon request. Also charged for parking in a business park

Nice and convenient