Incredible from start to end. The staff was there to accommodate us every step of the way. They made our entire stay enjoyable and seamless.

My stay at Shangri-La Eros New Delhi was superb. I would usually stay at more budget friendly hotels when travelling, but considering this was a special trip, I decided to go for it as I had always wanted to experience the Shangri-La brand. I had a wonderful stay here - the hotel is centrally located in New Delhi, meaning it was convenient to get around, and had a private gated entrance for security. My room was bright, spacious and modern, with an extremely comfortable king size bed and subtle Asian inspired furnishings throughout. I particularly enjoyed the strength of the shower jet - after a tiring day exploring the madness of India it was much needed! The highlight of my stay was, however, the delicious buffet breakfast which was included in my room’s rate. Of all of the hotels I’ve stayed in before, this was by far the best breakfast offering, with an absolutely incredible spread of Indian, continental and Asian items to enjoy. The variety was simply outstanding - I ate like a king here and everything I tasted was mouthwatering. The staff at Shangri-La Eros New Delhi are an asset to the company - I was greeted warmly upon check in, and throughout the entirety of my stay, which made such a difference. I was particularly impressed with the housekeeping team - I often chatted with them in the mornings and they were so kind, doing a wonderful job with making up my room. I would highly recommend this hotel and will definitely be staying here again when I’m back in Delhi!

The hotel is one of the more superior hotels in Delhi. Great food in all aspects. The diversity of options for breakfast is great. The Italian restaurant, specially the authenticity of the pizza napolitana was great. The service and simple cleanlines was excellent. Felt like an oasis.

great hotel with helpful friendly staff. shout out to Ajay (room services) for being kind and helpful. this is a great hotel plain and simple

I requested the high floor but the receptionist offered me a room at the low floor. The room was not as much as I expected for Shangri-la but the bed and pillow were still very comfortable. I enjoyed the breakfast buffet the most during my stay. This is not a hotel if you're looking for a nice view.

The Shangri-La Eros, New Delhi is a very conveniently located hotel in New Delhi. The property is well maintained and feels very luxurious upon arrival. The staff work together like a well-oiled machine to make you feel welcome and tend to your needs while on premise. We opted for a chauffer to take us around the city and visit the Taj Mahal, he was very knowledgeable of the city, provided us with incredible recommendations. We felt very safe with all the staff.

Excellent stay. Friendly staff.

The Shang Dynasty restaurant is great, it is some of the most authentic Chinese food you can find in Delhi. Chi spa is also excellent, clean facilities and top notch service. Only downside to this hotel we saw was the outside construction/industrial noise which was bothersome and went on practically all night.

Very good experience, although a bit dated facilities. Service was very good!

By all means avoid the hotel restaurants!!! They DO NOT measure up tp this excellent lodging! I tried all 3 and they were all lacking. Mister Chai had glacially slow service, and the Asian restaurant nuked their fare with an avalanche of salt that burned my mouth. The Indian restaurant was no better; I ordered a chicken curry and got chunks of boney chicken in a puddle of oversalted flavorless gravy that must have been from a powder mixed envelope. So bad I sent it back and went outside to eat!

Absolutely marvelous service! And the breakfast was absolutely fantastic! Your tastebuds will love it.

one of my room mate is the member of the hotel group, when approach them for room upgrading, the counter staff wasn't helpful and give a standard answer, "depend of the availability. room furniture a bit run down. housekeeper and cafe staff are friendly

For such a lovely property the front desk staff needs to reflect a warm welcome to this beautiful place. The person that welcomed us was cold, no personality and to be honest could’ve been a robot and I wouldn’t have been able to tell the difference. Moreover, we asked for breakfast to be delivered at 4 am before an early flight, nothing was on time and we had to chase this by calling the front desk. Not what is expected from a luxury hotel and I’ve been to several Shangri-La properties, this one just fell short all around.

Great place to stay for vacation.

Fantastic hotel with excellent service and wonderful staff.

Always a wonderful stay although upgrades just don’t seem to happen.

Excellent hotel in the heart of Delhi. Spa and salon are wonderful as well.

All Excellent

Very good upscale hotel

A little haven in the madness of Delhi!! The staff were always warm and welcoming and extremely helpful when needed Housekeeping were amazing The choice of food within the buffet restaurant was tasty and extensive Must mention also the smell throughout the hotel which was incredible - I would love to bottle it up and bring it home with me - as were the floral displays in reception Loved it all!!

Great staff great service

The Shangri-La never disappoints, the brand is quality. However, on this occasion I've stopped short of my typical 5 stars as the service was a little less proactive. For example, in the Horizon lounge, which usually exudes service, we were constantly having to ask for another drink, whether it be coffee, tea, juice, wine or spirits. None of the usual, can I get you another, or would you like a refill? In complete contrast the staff in the Spa, looker room, and pool side, amazingly attentive. Our thanks to those that went the extra mile! We also found the checkout process completely disingenuous; two staff members checking us out as the same time. One asking the usual questions the other nodding, smiling etc. when the questioner walks to printer to retrieve our bill, the other asks the exact same questions, scripted 'when can we expect you back?' Etc. Nothing annoys me more than staff that clearly haven't listened to a conversation that they've supposedly been a part of. Frustratingly we couldn't checkout in the lounge, due to the front desk taking a swipe of my card on check-in, a computer says no moment. Overall, not the the usual 5 star standard we've come to expect with the brand. Hopefully our feedback provides a useful learn opportunity.

Nice hotel at a great location

Very good hotel and very good location near Pragati Maidan.

This stay outranks any previous experiences I have had in Asia. One could not have picked a better, more suitably located, and professionally ran hotel. It exceeded all my expectations and I can’t wait to return again soon.

Beautiful hotel - one of the best I stayed in. Incredible service, they made sure every minute I was well taken care of. Highly recommend others to stay - it was a great experience. Concierge was very helpful- made sure I had everything u needed.

A truly excellent hotel. Superlative service, great food and superb value.

I became extremely ill from outside food upon immediate arrival to the hotel and the staff went above and beyond to take care of everything I needed including sending people out to get medication and cook special foods etc. They were truly exceptional.

The hotel and staff were professional, efficient and friendly. Everything was terrific concerning the room and my stay in general.

This is an absolutely gorgeous hotel with impeccable service.

This is a great place for your visit to India. The spa area is gorgeous.

We spent a Lovely stay at Shangri-La New Delhi! In my opinion is the Best choice in New Delhi! From the transfer Airport/Hotel till the check out was perfect! Good Location,very friendly staff( a special Thanks to Sofia!)very good breakfast! Beautiful view and nice swimming pool and very comfortable suite!