Good

Very good hotel. I highly recommend this place!

They charge too much for incidentals.

The mgmt went above and beyond with kindness after Expedia messed up my reservation! They eventually found a room for me even though they were sold out!! I can’t say enough about how wonderful they were to me !

Good hotel, friendly staff

The property looks okay but the rooms are smelly and beat up. The pullout bed was broken. The room had a stench that wouldnt dissipate even after leaving the windows open. It needs real updating.

Close to highways and shopping. Quiet and clean.

Property was convenient to my meeting. It was very noisy when checking in and many children running around the halls unaccompanied by adults causing a disturbance.

Overall not many complaints, rooms are spacious and clean. Facilities are nice n clean but breakfast has room for improvement. Good stay 👍.

A very nice facility but the room service staff were really horrible. What a pity!

We loved our spacious, 2 bedroom suite. The pull-out sofa was uncomfortable and could use updating, but both beds were very soft and relaxing. We were sad to see that the netting around the basketball area was torn up, but very much enjoyed using a grill for dinner one night. Parking was convenient with many exterior (but safely locked) doors to enter. We were excited about the indoor pool, but couldn't stay in long because it was just too cold - maybe the heater was broken or not in use for the summer? Front desk, housekeeping and the people who kept the breakfast area stocked were all kind and helpful. But the highlight for my daughter was making her own waffles each morning!

I have used the Residence Marriott in another location the past few nights. This one far supersedes the kindness and friendliness of staff and the cleanliness of the location

Very nice and ideal for when at the New England sports centre

The property was located perfectly for me because of its proximity to a family member I was visiting. It’s directly across from a hockey arena so it would be perfect for anyone attending something there. Other than that there isn’t anything else close to it. The breakfast was decent, service was kept clean and that was nice. The staff put me on the bottom floor which I didn’t like and asked to be moved but she said she couldn’t accommodate me, I was there 9 days. All in all a decent place to stay.

We love it !

People don’t clean up after their pets But nice area

Overall a decent experience but I think like a lot of places are understaffed so you don’t get your room made up every day and may have had a mouse in my room as well as 650 Monday morning the road crew was jackhammering on the highway next to the parking lot not the hotels. Fault though.

We had a suite in the hotel and had 7 nights there and it was fantastic. It had everything we needed. My only criticism would be the limited choice of breakfast and TV channels. None of the favourite channels were available, just mainly sports channels.

Impossible to sleep due to people coming in and out of the side door all night. The room was great during the day but it’s way too loud at night

Friendly staffs, easy parking.

Great

We stay here 2 years ago and were very happy with the accommodations, however the conditions of the rooms have deteriorated drastically. The front of the vanity drawer fell off in my hands and the carpet was such that i was afraid my husband who walks with a cane would trip and fall. I asked to change rooms and they accommodated me. In the second room, the toilet seat was extremely loose and the tub was very slow draining. The 2 burner stove top was chipped and cracked so i didn't dare use it. I will say the breakfast was good and most importantly when we had to cut our vacation short due to an emergency at hope, the hotel was great about issueing a refund for the prepaid second week.

Good overall

Most comfortable hotel bed!! Nice roomy suites. Great friendly staff.

The Residence Inn was very clean and comfortable. Just what we needed while in the area. There was coffee available early along with breakfast. My only complaint was with the pillows. Not so comfortable.

Nice stay and the staff was friendly.

Hello, I was thrilled to get such a nice room at a convenient location and with so many amenities. However things went south every time I went to the front desk, from check in, on. In short, the front desk person “Virginia” was rude every visit I made to the lobby. She spoke over me repeatedly when I asked questions at check in. She berated me for asking a question about an “incident charge” after being told I wasn’t being charged today for anything - then was charged. She Made disparaging remarks about me in front of other guests about how “maybe I don’t or shouldn’t stay at hotels”. When I asked for the manager on duty, he wasn’t on premise and a call went direct to voicemail. Everyone has bad days but you don’t take it out on customers. The part about the “incident fee” not being a charge, but was a charge, is a training opportunity at least. I’ve had nothing but great experiences at the Marriott, Albany & otherwise but this is the worst I’ve been treated at any hotel/chain, anywhere, ever.

I liked the kitchenette and the layout of the room.

We stayed here because our son was in a tournament across the street. This location was so handy. Breakfast was typical, but had quite a few options. The best part was the bed. So comfortable!! Having a kitchenette is really good. Room cleaning was every other day-which was ok. They have done some Reno’s, so overall found it clean, up to date with lots of plug ins. Having small shelves by the sink with drawers for all your stuff was fabulous. Only thing lacking was a rack/holder for the hand towel. Would recommend, and would definy stay again.

Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

We checked in after 5pm, swiping $20 incidental deposit with my credit card. Our room had been paid before arrival. *The room did not have any open view but faces the clapboard wall several feet away. * The room temperature didn't remain stable. So we opened the window but the exhaust vent outlet made lots of noise and no fresh air came in. This is mid Feb 2023, with 50+F. The room temperature kept going up to 73F at the thermostat but it felt like 80-82F with excessive fan blowing. We switched to AC at 70F but it became lower at 68F. And the air blew too cold to the bed overnight. That woke me up several times. And I couldn't fall back to sleep. * We found out the TV had a very poor muffled BASS sound to wake up the other spouse at vol 5. * The building staircase next to our room was unlocked and left unsupervised. The area had lots of plastering stains and debris on carpeted steps mixed with excessive de-ice salt with an obvious pipe damage from the ceiling. This was a big mess. The breakfast room next morning at 8 am was poorly monitored and the melon was gone sour, the scrambled eggs were all gone. A single white toast bread and 2 boiled eggs were left and just several hams floating in the greasy oil. No restocking. Breakfast area was tight with guests crowding with loud young children in and out without their parents or staff clearing their tables. *During check out, I was told $20 was used in snacks at 10:46pm, misdirecting our deposit. Not us. Out for dinner.

Clean and quiet. Food’s not bad. Problems addressed quickly.