It was horrible. We were harassed by a very unprofessional manager.. banging on our door multiple times like the cops. There was a mouse or mice terrorizing our room and was offered nothing. Not a discount or to change room..

Nice rooms clean and a small arcade. Everyone was friendly.

Best value in Cape Girardeau

I liked the pool and fitness room. The room was clean, but was in need of inspection.

Okay so the biggest issue i had was having a $250 deposit because im a local as opposed to someone out of town with a $10 one. The a.c. only sorta worked and our bathtub had patch tape in it and the bottom looked like it could use a deep scrub. Also in a building that size there should be atleast 1 ice maker. It took forever for the refrigerator to make ice. And no breakfast included for the price. They do have some kind of room that u can buy stuff from though. All the staff was super friendly especially Dorothy and the main areas where clean.

Was a clean, friendly, place to stay. We stayed 8 days. Very quiet and comfy. Loved the kitchenette. Need to replace some of the pans. Would of liked an oven. It saved us from eating out all the time. Great place for long stays. Awesome crew of workers.

Had a really great stay! They had everything I wanted for a good price.

Awesome staff and clean. Best hotel weve stayed at in cape girardeau

The property was nice but I stayed in a handicapped room and the shower dripped and the toilet rocked a little. Minor things but should be fixed by maintenance.

My stay was wonderful!

We booked a double queen and had our pup with us. Expedia doesn't give the option to tell that we had our dog staying with us. Apparently, Candlewood Suites puts all dog owners on the first floor. They had no double queens available so we had to take a single king. We wanted an upper floor as we don't appreciate the noise from above. Unfortunately, there must have been a younger child's slumber party that was unsupervised right above us because the pounding and stomping went on for hours, we complained once by phone, then to the desk, they said they would remove the guests if we had another complaint, we couldn't move because all rooms for dogs owners were booked. So we decided to pack up and leave at 10:30 pm on the first night and they refused a refund. I am going to demand a refund. They could have moved the guests above us to another room as when I checked in the person at the front desk told me the hotel was less than half full. I will never recommend this hotel. Also, the highway noise was very loud on the first floor.

Quiet large rooms, great bedding and TV. Best shower I've had in a hotel in a long time. Great kitchenette and large bathroom. Sink drain was plugged but immediately tended to and resolved. No breakfast but you can prepare yourself or many options close by. No complaints and probably will stay here again when visiting.

Staff were polite and respectful and always ready to assist. Brandie at the front desk was absolutely amazing!! Would definitely recommend and stay again. Only fallback is they don’t offer breakfast but there are plenty of options around.

I liked that the room was clean and comfortable

Drive from New Orleans to Chicago along 55 with the family a few times a year. We try to find ourselves a hotel for the half way mark. I was expecting breakfast, but the hotel made up for it with a large fridge and cooking area. For the price and how it looked comparatively - I would definitely consider staying here again.

There was an empty beer can under the bed in our room. The coffee maker in common area was broke. Selection of items for breakfast was a joke

We called to see about possible early check in than 4pm, and was told No before we could get sentence out. Also, no coffee available in room or in lobby. Yet a sign is posted in elevator saying they offer complimentary coffee.

We checked in and was told one room number and given the key to that room, went to open the door and there was a guy in there already yelling why are you trying to enter my room. We were given the wrong key and could’ve been shot by the person in that room thinking we were trying to break in on them. It was a very dangerous and scary situation. Other than that once we got the correct everything else was fine.

I liked everything, it was overall a great experience

Had tp onload baggage in the rain. No portico covering front entrance to pull car under. Dark front entrance.

Loved the free laundry! Room was super clean and comfort.

The lady behind the counter on our second night was no where to be found on multiple occasions. We needed towels, she was not there, we had a question at another point and no answer on the phone and was not at the desk when I went all the way back down. No towels in the pool area that night either. The young lady on the first night was there when we needed her and eager to help.

Our room is spacious, clean and comfortable.

They charged me after checkout for pet fee for my service dog.I told front desk I had her with me and she was 7#. And she put me on the 2nd floor. Called to dispute and they said I needed to send them paperwork she is a service dog 😡 this charges caused and overdraft

Bring a generator! SERIOUSLY! We had to trip the breaker every hour for electricity. Booked through Expedia. I think they reserve that room just for 3rd party bookings.

Great facility and comfortable rooms

Great stay, great people.

Don’t stay here! Below is the message that I sent to the general manager and was never contacted directed. I only received an auto response apologizing for the teams service. I left you a message regarding my recent stay at the Candlewood Suites, but I have yet to hear back from you. I stayed at the Candlewood May 6th -7th. Initially I booked a suite but had to get downgraded because of the continuous issues. I couldn’t get into the room that I booked. After trying multiple times, I went back to the front desk to get a different Key. I tried the new key but still was unable to get into my room. I had to go back to the front desk and was then assigned another room. The key card provided to the new room wouldn’t open that room door either. The receptionists at the front desk then gave me a master key. I was advised not lose the key. I had to keep up with a door for my hotel room the duration of my Stay. In addition, the pool was closed, and the room smelled horrible! Thankfully, I had home spray in my car. The tub was not clean. I was completely dissatisfied with my stay at Candlewood suites.

Easy access to freeway. Breakfast was for purchase; which was a bummer but worth overall is was a great hotel.

This is very nice facilities. It seems kind of new. However, it had a couple issues that are not acceptable. The toilet seat had one of the bolts broken and the tub did not drained properly. Staff people should be aware of these two issues when cleaning. They should be fixed before customers check in. I notified the front desk at check out.

When we checked in, we were notified the room we booked was not available as the previous guest extended their stay. We had only one option with a smaller bed and no extra sofa bed as originally booked or we could leave. My daughter is on the spectrum and needed the extra sleeping space which was not afforded in the new room. We had to take the new booking. The pool was also broken and we were not notified prior. The new room was right on i55 and was very loud. Kids were also running up and down the halls and took over the workout room since the pool was not available. Terrible terrible stay and we will not book IHG strays again.

The hotel was nice, but multiple people in our group stayed there in 4 hotel rooms because they had a pool for our kids. It was not disclosed that the pool was closed. It wasn’t a spur of the moment closing either. The pool was empty and dry.