As described, a comfortable quiet room

Inconvenient check-in and check-out. Other than that it was quiet and clean.

Old manor and castle...just lovely on Lake Geneva.

Very beautiful property full of charm and decadence. Room is astonishing and would do this again.

Whitesprings is a very unique property suitable for couples and also families. We came there with a family and we had a great time. Lots of space to run around. Complementary wine testing.

We loved our stay at Whiteside Manor. The rooms were neat, clean and well stocked. The location was quiet and removed from the busier sister property at Belhurst Castle. We did feel like the Manor was a bit of an afterthought to Belhurst. The grounds were not as meticulously manicured or well maintained. We found the porch was a beautiful place to spend mornings with our coffeee and evenings with a drink, overlooking the valley. The chairs could have been wiped down, the pillars and below were full of bird droppings, and the weeds between the patio stones were overgrown. If this property was maintained as well as the castle, I would say it would be the better place to stay.

The complimentary breakfast was pitiful. It was not worth the 2.5 mile drive from our accommodation to the main building. The room accommodations were a good value for the price we paid.

Where do I start!? Well, to start… the self-service check-in, the dirty carpets in the entryway and common areas, dirty porch, wasps nest, unmanned property… and now after midnight a BAT flying around the common area/entryway. Seriously, this is sub-par and shameful. The only thing this place has going for it is the lovely view of the orchard and distant view of lake Seneca. If only there was some clean seating, free of venomous flying insects, to sit and take it all in. Aside from the view, it is a rundown joint trying to trade on its once former glory.

The room was very nice. Only complaint was a bit slippery in the shower. Put a small towel on floor to help and no safety handles to help. Quite clean and quiet. Comfy bed too.

We had a great experience at the Belhurst hotel.

Mansion converted to nightly room rentals was novel and appealing. Very nice structure, interesting architecture. The bed was very good, room clean well lit, window air-conditioner. A good break from typical hotel rooms. Check-in was annoying due to technological issues. Desk clerk shared irritation with booking and info sharing from Expedia. 2-3 mile drive from check-in to accommodation. Same drive back for 'continental breakfast' experience lorded over by hotel fussbudget. Two commercial toasters plugged into inadequate powercord that popped its circuit.breaker consistently.

the room was hot and the ac did not work and when i said something they did not care

Beautiful surroundings and home. It was great to have access to the Belhurst Castle grounds and restaurants. We were very pleased.

It is a very unique property. There are no staff on site but we didn't have an issue with that. You do have to drive to get there from the main hotel but thats not a problem. It was quiet and it felt like we had the place to ourselves

Staff were amazing. Very helful and so nice.

A lovely, old-fashioned property. The staff members were great. We had a little trouble with the air-conditioning in our room, and they resolved the problem quickly by moving us to another room. Likewise, we were in more of a hurry than we'd planned for dinner, and the staff provided very speedy service.

Where do I start? Do not book this property. There is no staff on site, and you have to drive 2 miles to pick up keys at another hotel. That isn't the worst of it though. Once we reloaded our heavy luggage and went to pick up keys, we drove back and unloaded them again to find out that the key would not work. It gets worse. What suffices as a handicapped ramp for luggage is a bunch of rickety bricks cobbled together and I ended up spraining my foot on these things. So, drove back to the main hotel and asked for a refund. Clerk said he had to call his manager. He came back and said she would refund either my credit card or give me a gift certificate. I told him a gift certificate would not work because I lived 2,000 miles from there. He said he would tell the manager I needed a credit card refund. Still waiting to see if that happens. If not, they can pay my damages for my injured foot.

Belhurst is always wonderful.

We stayed at the Playhouse on the White Springs Manor property. All I wanted to play was hide and seek only I never wanted anyone to find me and make me go back there. As soon as you open the front door the smell of musty stale air slaps the life out of you. You ignore it for a moment because you begin to ponder why there is an elevated tub in the living room. They kindly leave every light in the house on and the TV on in the bedroom to make you feel "safe" but instead you have reverse psychology and think that someone is hiding in the closet. No fear though....all the windows are screwed shut so you couldn't get out if you tried (not sure how that isn't a fire safety hazard) I believe this is all a ploy to make you forget that this property hasn't been updated since 1973. However, there is a nice touch of whatever is stuck in the ceiling waking you up by running around in the morning. You don't even need an alarm clock for the 4:30 wake up. The Belhurst might think they can call this old school charm but the must is an old school bust. Spend some money Belhurst and replace some carpets and update the rooms. Side note...looks cute from the outside.

The location was lovely, peaceful, and quiet. Parking an access were easy. Our room was comfortable, peaceful, quiet. The experience is worthwhile. On the downside… Check in is offsite some distance away, and also requires having the key returned to that same place. The continental breakfast is there and while the location is lovely the breakfast is no better than an inexpensive motel: prepackaged, bagels and cereal, milk, fresh apples, and oranges. There was no recycling receptacle to be found.

Room not maintained well. Need updated furnishings, fresh paint inside and out. No attention to detail. Not a great experience for the price.

Elizabeth was beyond cool and helpful (and profound, too) to this kind of wacky person biking the Empire Trail... and this insane mansion with a view of the lake over yineyards, was such an amazing gift: quiet and GORGEOUS and really fun, thank you!!!!

My Wife and I had one night to stay here, NEVER AGAIN! The WSM is part of a bigger hotel, Belhurst Castle, about 3 miles away, to check in you must go to the other property, not a big deal, however, going back to the Belhurst there are no employees whatsoever, you are left on your own. We reserved the Lewis room. It has a sitting room, Jacuzzi tub and 2 fireplaces for you to make use of and "enjoy". After a long drive and dinner at the Castle (which was average) we prepared to use the tub. Upon filling the tub, we tried to find the switch to turn it on. We then noticed the broken knob as pictured, not sure what to do, or how to turn it on we looked around the tub looking for a switch to turn it on. We then noticed in the water, to our disgust, there were black chunks and several hairs floating in the water…It was filthy before we even got in! The rug on the side of the tub was also damp, indicating a leak. We ditched the Jacuzzi tub idea. The next day upon checking out we told the employee (Who checked us in the day before) about what had happened, Her response was “OH! The turn on switch was the broken button, Which could have been turned on by sticking your finger into it, That part is being ordered!!!!!” THAT WAS IT! No apology for the broken part or filth, no offer of compensation since that is why we paid for the room. NOTHING! AND SHE KNEW ABOUT THE BROKEN BUTTON WHEN SHE CHECKED US IN AND NEVER SAID A WORD! The Hotel is old, rundown and feels like a horror movie.

Our room was spacious and elegant. Quiet, restful- beautiful view

Bed was as hard as a rock. We had small ants all over the bathroom, and the entire building smelled of pot. Obviously someone was not adhering to the smoke free policy.

Where to start!! -The walls were porous…could hear everything happening in the other rooms. -No smoking? HA. The room next door was full of partying pot smokers. I felt like I was in an opium den. All night. No relief. -the toilet/shower area had no door. Literally NO door. Thank God there was at least a fan. That’s about enough. And for $250/night??!! Seriously!! And when checking out… ”thanks for the input sir”…no offer to make it right. Terrible. I might go back…but making my reservations…I’d mention all of it. Terrible experience.

Stately and historic manor has great views outside and spa waters to enjoy inside.

The Tv wasn’t working and we had to use an xtension cord from the office to plug the telephone in so that it would work. The place is tired, carpet needed shampooing and paint throughout was chipped.

Likes: Complimentary wine/beer tasting, jacuzzi tub, quiet and historic.

It had the feel of a bed and breakfast without the forced interactions with other people. It was historic and beautiful. It may not have the amenities like a traditional hotel on site, but it was close to everything. It was a nice, quiet place to return to after being out and about exploring. The staff were friendly. We received a discount at Belhurst. Planning our next trip already!

Historic building hottub in the room

A lovely setting. However, many years of smoking in the rooms (not allowed anymore) leaves the walls and ceilings reeking of old smoke. It attacked my sinuses and lungs. Also, the lighting in the rooms and common area is so poor that it is impossible to even read.