We made a reservation on line. We got to the property at 8:40 pm and since there was no one at the office, called the phone number listed. No answer there either. Left a message to get instructions for check/in. Their voicemail said they would call back ASAP. After 20 minutes, I called again - same results. After 45 minutes, called again and said we were going somewhere else to stay. Terrible customer service. So disappointing.

We've stayed here a few times. Cottages are cute and clean. My only concern was with ck in. If you can't get there by 4, make sure you call them and she will text or email your code to get into your room. We didn't make it because of weather and accident issues on our travels this time, it took a couple hours to reach her to get it. But if you let them know b4 4, it has always worked for us.

A very cute place!

The cottage we had at the Westport Inn was darling. It is an historic motor hotel and very well furnished. We arrived at 6 pm and no one was in the office and no answer on the phone number until about 15 min later when we did hear from the owner and could get into our prepaid room. Our information was received by text but when I later asked a question about an available hair dryer, I received no answer.

Everything is decorated beautifully. I will say that. My son and I were there for a family gathering. We had a pleasent stay, the bed was quite comfortable. HOWEVER...I was charge on my credit card twice. So upon questioning the charges I was sent a picture of drugs, that I was being accused of leaving in the room. A needle and drugs to be exact. That tells me that the room was not clean for one. But why were authorities not contacted? Why was charging my credit card even an option. I had to fight to get my money back. I am appalled that I was in that room with my son and a drug needle was in the drawer. I was literally shaking and crying when I received the picture and accusations. What if he had found it? It was already strange enough that upon check in that I was only asked for a text message containing my drivers licenses. I did not know that hotels.com gave my credit card info to the hotel. I thought it was a secure and safe transaction. I do not recommend anyone stay here.

Very clean and quiet. Convenient for me and close to the airport. Everything I needed without paying for things I didn’t need. I have stayed here before and will again in the future.

Not like anything

Was a nice surprise to stay here. Nice and clean. These are individual cottages so no noisy neighbors.

Very unique property..very nice and maintain..would stay again.

We will stay here again! Great location, nicely decorated, comfortable bed with lots of pillows. Our unit was a stand-alone cabin with a king-size bed. Reserved parking right behind the cabin. It could have been cleaner but overall we were pleased with our stay.

It was difficult to figure out how to check in…they should make it clearer

Absolutely amazing little cottages. Excellent place to stay!!!

A cabin of our very own. Very quiet and clean. Felt like home.

The motel is only a few feet from a road with heavy traffic.

The pros: The cottage was in a great location. The diner across the street "Babes" was such a treat. Check in was very easy. Air conditioning worked great as did the hot water. The decor was so cute. The mini fridge and microwave were a plus as well. The cons: The wifi was awful and we couldn't watch TV due to buffering. I texted management to see if there was a fix but did not get a response. The bed was very hard and only had two pillows. We also only had 2 towels for two people for 2 nights. Since I did not get a response to my text about the wifi, we just went to the store and bought a couple of towels and pillows. Overall- the place was so so. For $100 a night we could have stayed at a chain hotel with better amenities. Next time we will read the reviews more closely.

The cottage idea is cool. The property for the most part was clean and tidy. The rugs and floor in the bathroom were dirty. The mattress was worn out and not very comfortable. There was no human contact, but the phone calls and texts were straightforward and pleasant. All things considered, not a bad place to spend the night.

I wasn't sure what i was getting into but the posted pictures wàs enough to lure me into a place that didnt subject how great a place i was getting into. I booked upon the location close to route 66 and wow mind blown...i only booked this outside of a normal boring hotel because i was traveling with my fiancee and this place noo matter what is mind blowing...highly recommended for a stay or a pass through...Amber's awesome and so is this remarkable place and also there's an awesome restaurant next door that opens at 930 am....please stop in its the last and most comforting motor court in our modern world a great addiction to route 66 G

This is not a cookie cutter hotel. It's a special experience. Stay in a small cottage, clean and nicely decorated. Because this is a family operation, don't rely on your computer reservation - call ahead and make sure that you know how to access your cottage after hours (the office is open 10 am to 4 pm - if you don't call ahead, you might not learn how to get in to your cottage.)

Stayed 1 night. It was really good

Very comfortable

I really liked the small bungalow feel. Not too many units, so no overcrowded parking. Management quick to reply. Would stay again.

Our Goddaughter and God granddaughter live just a few miles away so we have always stayed at Westport. The people are very friendly and will do anything in their power to accommodate your needs. The place is a really nice place to stay at. The best part is your in your own little cottage. No people above you or right next door. We will continue to stay here when we go visit.

This was a very lovely place very clean and loved the decor. I just wished the air conditioner was quieter and the road noises from the street as well. But over all i will stay there again. Plus the price was right which is a plus.

Checking in late could be an inconvenience. We waited a little bit to check in but she was ubber friendly and the little cabins are super cute!

It was absolutely adorable and very beautifully decorated each room had its own unique theme but it wasn’t crazy novelty but more polished. Very clean and smelled amazingly good!! The best experience I’ve had at a hotel!!!!!

I left some recommended suggestions on their form. But overall it was good.

TV in room had Roku. Outdated and hard to use

Clean & quiet

Having booked well in advance via Hotels.com we arrived at 3.25 pm to check in. There was no one there and despite phoning their number twice we didn’t hear back from them. On the 3rd attempt having waited 45 mins we were told they didn’t have our booking. I quoted my hotels.com reference and were told again there was no booking. Having contacted Hotels,com later having booked into an alternative hotel I was told because I hadn’t sent them a photograph of my ID the booking had not been confirmed!?, I explained to the lady on the phone I didn’t feel comfortable passing on my ID to a complete stranger. She had no empathy for our situation and eventually having tried several times to explain my actions in a calm manner I put the phone down. I’ve never had to give a bad review before and have been travelling for over 20 years.

Cute little place to stay. Property manager was not onsite when we arrived, but quick phone call sorted everything out. Very cozy cabin!

Cute concept

Super friendly, clean, and very nice place. Highly recommended..