Great hotel! Clean! And very accommodating!

Staff was not particularly friendly or helpful.

Beds were comfy, nice large tvs, very quick service. We will definitely return!

Off highway in a remote area. Dining limited

The property is very nice. If you are going to New York, the hotel is accessible to take the bus and drop you off in NY. The only thing is that you have to know which is the correct way to take the bus back to the hotel. The breakfast is very good.

Excellent hotel! Great room, and very clean.

Good service and well maintained property

I liked the cleaniness and quitness of the place. Very friendly and welcoming staff. We enjoyed our stay. Ill would recommend someone.

Very clean and the breakfast was delicious.

There's no house keeping at all! During this 7days stay we had to ask for towels and bathroom tissues .

Love the hotel cleanliness, comfort, nice front desk workers, indoor pool,and great breakfast. I would have rated everything the highest rating, however our room attend didn't do a good job of ensuring we had fresh wash clothes daily and ensuring the toilet tissue and soap was full.

the sheets came off the mattress

The place is ok, but the service is horrible. After checking out and leaving the property, after two hours I realized that I left my black garment bag in my room. I called five times and was put on hold for a long time. I left two messages for lost and found, they never call me back. I called again today on 1/2/2024, finally spoke with the front desk. I was told that my garment bag was not in the closet. I find that hard to believe...

I always stay at this hotel when traveling to NY or NJ, this is the 1st time ive ever been disappointed. First when i checked in at 5pm my room was still being cleaned by housekeeping. They rushed to finish and didnt provide face clothes or towels. Front desk provided them later that evening. The shower had no pressure, this was later addressed by maintenance but it didnt fix the issue. Then in the morning the food was cold at breakfast. All this was addressed with Kim at the front desk and because i was only staying 1 night, she stated she'd contact expedia since i booked through a 3rd party and refund the full hotel stay. However the refund has yet to happen, my assumption is because of the holidays

Will definitely stay again.

We went in December they had a hot cocoa bar my son loved and was a great added touch.

Great place to stay

Very nice staff.

Bed covers ripped ,sheets are not perfect fit for mattresses, pillows was almost flat when you put your head. They have offer free breakfast but not enough space for all those guests and tosters broke.

Good location

Perfect hotel... delicious breakfast, nice GYM.. didnt use the pool but i looks clean...

Good hotel, however, very inconsistent service. No housekeeping on some days for no explanation, they remove dirty towels but forget to replace them, and for some reason housekeeping knocks at your door at 8:30am on your check out day to remind you (despite check out time is 11:00). Top that with the lack of towels and we felt like they were trying to kick us out.

The front desk staff was awesome. They were as accomodating as they could be with early check in. The stay was great! The room was clean. No issues what so ever.

4 days a this hotel with the kids, it was all perfect,,clean and quiet room,,great service, great breakfast, parking free, direct bus to manhattan, we will come back,

The staff was beautiful. They accommodated me for not having any regular King rooms left. The breakfast was definitely delicious. Will definitely stay again.

Very pleased with the stay.

We had a great stay. The hotel is near the highway, but it was quiet. Everything in the room looks clean and new. The breakfast buffet is above average taste and quality. They also had great service, paying close attention to how much food is left and always willing to help people. We really appreciated that the microwave area in the lobby had plates, napkins, and utensils which made it very convenient, as sometimes what we have from the restaurant isn't microwave safe or conveniently packaged for it. We would definitely come back!

Clean, conveniently located, helpful & friendly staff

Rooms were clean and spacious. Employees were friendly and helpful. Buffet breakfast was good. Too bad there wasn't a restaurant or bar on property but knew that up front. I would go back if had the need.

Everything

Only about 20 minutes away from Times Square if you take the 167T express bus that passes by every 20 minutes or so. Super convenient if you don’t want spend loads of money on Uber or Lyft! We paid about $9.00 for a round trip on the bus.

The desk clerk at check in spoke so softly we could not understand her and after two requests to speak louder, she didn't change and as Hylton members we expected free water but it was not offfered. The room appeared clean but the toilet tissue roll was almost completely empty and there was no spare present. Our request for another roll went unanswered. When we met a cleaning staff member in the hallway we asked her but was told it wasn't her job. After a second request was made the bed was somewhat made but trash was not removed and again no toilet tissue. A third call was needed to have a fresh roll delivered. Our experience with the bathroom only made us wonder what other shortcuts or lack of detail issues were made prior to our visit. The breakfast staff were excellent and very much appreciated.