The one issue I cannot overlook is the unfriendly staff. In the hospitality industry, friendly staff is an absolute must. Some of the front desk staff was friendly but not all of them. Housekeeping staff rarely said hello or smiled even when I greeted them with good morning or good afternoon. The hotel site says they offer airport shuttle. Despite requesting airport pick-up via messaging and calling them the day before, when I arrived at the airport, I had to call the hotel again and I waited over 2.5 hours for the taxi to arrive. You have to pay cash directly to the driver, something I was not prepared to do. I had to ask him to take me to a bank to get cash from the ATM. The hotel is in a good location to be able to walk around main street Ocho Rios and get to restaurants and the craft markets. However, I do not recommend walking back down the side street to the hotel after dark, unless it is a Friday or Saturday night when all the shops and bars along the street are open and there is a lot of activity. Advertising they offer airport shuttle is misleading. Guests are better off either taking the Knutsford Express bus to Drax Hall and taking a taxi from there. If you take a taxi from the airport to Ocho Rios, be prepared to pay approximately $130 USD cash. Despite the misleading airport shuttle offer and the location, if the staff was friendlier, I would consider staying there again to support local business. Friendly staff is a must.

It was wonderful enough that my time with my other half was amazing.

The property is horrible,unprofessional,dirty and. Or in a safe neighborhood.

Firstly the conditions was not worth the price, property needs major updating. Seems like the money isn’t invested back into the business. Simple fixtures such as shower head needs to replace as it’s clogged and sprays in every direction, bathroom door needs to change and toilet clogged. We had to ask for small towels as none are left in the room. Tissue seems to be on ration! We had some blue tore up bed sheets! Walls are PAPER THIN LOL can hear every word that’s spoken, if persons book with kids please let them stay on the bottom floor, the constant running up and down was a nuisance! Pros: The food Jamaican food was good (pay in JMD). The view was nice from the back of the property, the staff attitude was very pleasant, the resort is located in a good area nearby a high traffic area, walking distance.

The hotel was good, it is dated but it’s okay for the price if you are on a budget. The hotel is near everything like night clubs, mahogany beach etc.. but we would have rather had a resort that had a lot of amenities and excursions within the resort.

Great stay

Overall the experience was good

The Property didn’t look like nothing that is put on line there is a leak over the stairway there wasn’t no wash cloth in the room ants was everywhere overall the place could used a face lift.

everything looks very old needs to improve as it is a good property

Very nice and accommodating staff, who are very responsive to our needs. Unfriendly business across the street who made parking non-existent and harassed us and other guests because of the limited parking.

Something as basic as an iron was not in the room. We had to request that and an ironing board from the front desk. The iron took about 30 minutes to get to us while the ironing board never made it any at all. The breakfast was small, and the Orange juice was replaced with Tang. Front desk staff was courteous. The lamps in the rooms had no bulbs so it was really poor lighting in the room overall. Ocean Palms is on my good for a night if you desperately need somewhere to lay your head but not for that price at all. I was not pleased.

I'm just Saying, if you're going to Jamaica or your in Jamaica do not book your hotel through Expedia, make sure you call the hotel you're going to and you can speak to someone there. When you're in a country like Jamaica and your phone may not even work and you can't get a hold to anyone this place I don't even know if it exists cuz I didn't even see it that'sthe best advice I can give you.

Really enjoyed our stay at this resort. Nice pool and beach side access. Great continental breakfast and very friendly staff that did everything to make her stay enjoyable, including a free trip to the blue hole.

Staff service was excellent

I will stay here again beautiful ocean view

View was beautiful. Room was clean, bathroom needed a lot of updates. Area is not touristy, appears more residential. Staff was very helpful and friendly.

When we arrived, the guy in counter does not even know if we have booking and goes on saying did you talk to hotel before arrival. With the use of translator, finally he was able to find it. The room was Farley clean but restroom was disappointing and smelling. They also don’t seem to do any room service all throughout the stay. The breakfast and lunch menu says they have a lot of options but they never have anything other than one or two options and food is terrible. Their beach access is not really a beach access but a small hideout exit next to the pool and is not maintained at all. TV is a joke, small and not many channels options. Same goes for internet. Above all, I don’t think this is a resort instead a hotel with bunch of rooms converted into so called resort. Also the access route to this hotel is also gross and commute unfriendly.

Overprice, included breakfast is a joke, they do not clean up the rooms unless you insist, staff does not know the world customer service!

The food was amazing. No need to buy outside of property.

This hotel's location is the best for safe, easy walking access to so much to see and do in Ocho Rios! Avoid driving in traffic snarls and stay here -- the staff are the best!

The location of this property is great, just off the Main Street in Ocho Rios in a smaller side street. Within walking distance of decent restaurants. The hotel itself has a pool and open restaurant with a decent view of the ocean. The staff are friendly and helpful. The amenities of the room is basic, older facilities for bathroom/shower. We had traveled with a group, while my room had a functioning AC and warm water, the other group members were in a room where the AC was not working and the warm water was out. Also, there is no elevator, so if located in the upper floors will need to use the stairs to carry your suitcases up. Overall, was a decent stay with older facilities, so just be informed when choosing to stay here.

Nice quiet location, simple nice breakfast, walking distance to restaurants No air conditioning No hot water We have carried our luggage to upstairs on our own, no elevator No help

The facility was very clean and the staff was very professional and friendly. No problem with all the accommidations. I plan on staying there again in the future.

The staff. The view the over all experience was perfect.

The staff were very welcoming and helpful, the room was clean. The view was amazing.

Rooms was filled with ants even in our bed. No TV only streaming which sucks and the internet signal was very poor. Awefull experience

Staff were very freindly, unfortnetly the cleaniness of the room was below standard and very dissapionting. Along with having a tv in the room that did not work a wifi code that did not work also, breakfast that was served cold considering it was suppose to been cooked fresh. A very tiny beach front that is not even maintained. Overall a totally unsatisfied stay and would not recommend this facility to stay at.

Family trip. Great place for kids. Food first rate

Friendly staff and great location.

Found out we were being ripped off when we booked a cab via the hotel. Charged $80 for a trip which should have been under $40. Room had not hot water or television. Staff friendly enough but location was intimidating as the night drew in

The pool was very convenient rite outside my door access to the sea was very accessible and the bar was right on the beach

Great location with it being a beachfront property. Very disappointed that the WiFi did not work, which caused the tv not work. I had room with no AC, i was given a fan which just move the hot air around. The staff was very friendly.