We stayed at the Apartments Hakuba last minute when our original hotel proved to be extremely dirty and uncomfortable. The owners were quick to respond which made our last minute booking easy! Only thing I would change is making the beds more comfortable and providing some coffee or at least a standard coffee pot, only option was a little Nescafe machine where you needed specific pods, so we had to leave to grab coffee each day since we didnt have a car. Also, I called the main number to book a transfer on our day home and they set it up, then a couple hours later knocked on our door and said they coudln't provide the transfer because we didnt buy the package that included it. I wish they would have allowed us to pay or gave us the transfer anyways since they made the mistake and originally said they could. Overall, I would stay there again!

The property location is ideal for ski in/out at Happo One. Unfortunately, the only grocery store is a 20$ taxi drive (one way). Communication was extremely hard prior to check in. We called the # from expedia’s confirmation email and it was an australian number that was out of service. We emailed 3 different contacts only to be answered 2 days later saying that they could not help us as they were in australia. Once we arrived, the phone was a direct line to the local staff, which were amazingly helpful! Only other comment I would add is that isolation is not great. You can loudly hear all your neighbours’ every move.

Well appointed apartment less the parking and miniature basin in the toilets. Smells of newness and cleanliness is top marks.

It’s clean , spacious, warm and neat but hope they add little more value for place for the price we pay. what you bed was very uncomfortable and pillow was very small square size. Blanket was small for two ppl. There was Nescafé machine but can’t use because no capsul available. Wishing to have towel change service everyday .