Had a terrible experience, the receptionist at the front desk , was very rude disrespectful, We were (all friends) were sitting in the lobby after the days schedule chit chatting and playing some games. Out of nowhere the receptionist yells and says lower your voice or i will have to call the cops. We were all shocked as we were not expecting the rude voice. There were few more guests at the check in counter. She didnt bother to have the decency to not yell at the adults in front of the other guests. Once the desk was cleared my friend and went and asked her, how can you be so rude and yell in front of the other guests. She goes ahead and has the audacity to say that our kids were behaving like "hooligans" and were making noise earlier during our check in. She was racially profiling us and categorizing us saying you all behave like this. She seems to be not fit to be a receptionist. She doesn't fit the qualifications of the hospitality industry. There is a way to convey your disliking. Please take some action. I also would like a refund of the stay as our stay was completely ruined by this behavior. We 4 family's came to the hotel to have a good weekend.

A group of 4 families booked the rooms we checked in the hotel receptionist was so rude called our kids hooligans . She was being a jerk and was a racist . She addressed as people like you do this and that and stereotyped us. We were chatting in the lobby around 10:00 she could have been polite and asked us to keep it low but she yelled at us and said she will call the cop on us . This was a pure racist attitude

We stayed there as a family for our spring break and I have never seen such a terrible and rude receptionist. When our group (It was 4 families, with 6kids) gathered in the lobby, she said she will call the cops as we are louder and said we are giving her headache. And called the children, hooligans. She denied to give her name or her managers name. even the next shift staff said they don't know the name the previous shift staff. The stay totally spoiled our trip and our spring break with family. I can clearly see that we were racially profiled and called out with mean comments. She was rude during our check in process as well. We have travelled and stayed in so many places and never treated this badly ever. Will never go to this place again.

Place was extremely clean. Staff was very nice and pleasant to talk to. Great location to everything. Only negative (which has nothing to do with the hotel) was almost all the gas stations around were closed at 11 pm.

Everything was clean and nicely maintained

Very comfortable beds, nice shower, we’ll appointed all around. Breakfast was good with pre made omelets and bacon. Weak coffee. One huge complaint: dogs sleep in the rooms. If you are allergic or a light sleeper, be warned.

Very nice and clean property- we will stay here again when visiting JMU. The staff that we encountered were all professional and friendly. Everything was great!

Easy checking comfortable clean room great breakfast . Clean fitness room with plenty equipment.

Urine smell in room, loud next door neighbor, but friendly staff

Clean and comfortable hotel. Would stay again for sure. My only problem is that I saw a charger for electric cars. If they get to charge their car for free, I was wondering where my gas voucher is for my real car.

Staff is friendly and check in was quick and easy. Hotel is centered near tons of shopping and dining. Quick access to JMU.

This hotel was clean and comfortable and the staff was helpful and nice. I would stay there again and I would recommend it to others.

Hotel did well to find our needs of participating in a nearby local tournament. Would return to this hotel again if return to this area.

It was a nice hotel just the heat was way too hot and when we turned off the heat it was still too hot to sleep.we tried to turn on AC but the unit made squealing

Very clean and lovely hotel. Breakfast was good. Staff was nice. Safe area. Great deal

I love that the “breakfast” area provides trays. This is a game changer for enjoying your morning coffee in room! A table by the lounge chair would be a thoughtful addition.

Well-kept budget hotel that delivers on the important things -- comfortable bed, good free breakfast, pleasant staff.

Stayed here as a midway point on a road trip. It was dog friendly and spacious. The lobby and room were super clean and the bed was very comfortable. Definitely would stay here again.

December 26-29 our 3 days turned into 4. The service and customer-friendly manager added to our stay. The breakfast was not palatable so we ate out. The room and bed were nice but not for two people. No space to eat and relax so a King Suite would suit me better.

Staff was very nice and very clean

Very nice, clean, quiet

I really enjoyed my stay at this hotel. The staff was super nice, the room was great and the breakfast was delicious. I especially liked that the water pressure in the shower was awesome and hot water was always available. The hotel even offered fresh coffee for guests in the lobby all day which is something most hotels do not offer. I would stay here again.

Very convenient

Convenient and easy check-in

The front desk person was so friendly, chatting with my kids and even offering them a truffle. I love that it’s a pet-friendly hotel, as well.

Great location for this property. Would stay here again. Excellent staff.

Very nice place to stay

I didn t like the trash pickup of dumpster before 7 am

It met our expectations! Enjoyed our stay!

Nice room. No problems.

Everything was great. Especially the staff was amazing.

Very comfortable beds and great breakfast choices !