Took over 30 minutes sitting in line to even get the car into the valet. Horrible system design. Then took over two hours beyond check in time to get into our suite. Walls are paper thin, get ready to hear every conversation and activity going on anywhere around your room.

We arrived at 4:00 pm on Saturday to check in I made sure to update our ETA. When we went to check in we were informed that our room was not ready and it would be 30 min. So we went to eat and came back and it was still not ready and we were informed that it would be another 45 minutes. We had an event to attend to so we persisted we needed to check in. They were able to get us into a double queen although we paid for a King. I used valet at point of check in and did not use my car until checkout. On the way home we realized that my passenger side window had been damaged so I called the hotel and spoke to several people including the director of operations. They informed me they would look at surveillance and get back to me asap. That was 5 days ago and I have not heard back after calling several times. If you choose to use valet beware because I am now having to purchase a new window.

We came to OKC for a Thunder game. The Omni was very convenient to Paycom arena. It’s a beautiful hotel and is exceptionally clean and comfortable.

Check in was fine, next day the entire system crashed causing a major disruption. No communication from management other than a text that IT was working in it. No notice was given as all the bars, restaurants closed at 11pm instead of 2am, live band told to stop early, we were directed to settle up and walk to nearby establishments. Disappointed to say the least as we checked out & the system was still down. We couldn’t get a printout or an email of our bill and had to get the manager to take a picture of their screen. I understand that technology issues happen, but to not have a fix or a work around and put so many customers on the short end. The OKC Thunder fans checking in had extremely long wait times & all hospitality amenities were affected. Unfortunately, I will not be staying or recommending an Omni property location.

Check in was a nightmare. I understand that their system was down, but their back up plan was inefficient. The communication to guests was inefficient and there were managers just standing around, watching the lines grow and grow. It took us over 2 hours to get a room.

Hotel was beautiful. It isn't the most kid friendly hotel we have stayed at, but for an adult only it is perfect. Great location, comfortable, and affordable. The outdoor heated pool was a bonus.

We had an amazing room, great view wonderful amenities awesome staff.

Very comfortable setting. Staff goes the distance to ensure customers feel welcomed. Beds and linens are extremely comfortable I couldn’t believe I slept as well as I did for not being at home. Tram stop is across the street for access to BrickTown for great public transportation.