The room 145 looked old, air conditioning system was loud and cranky. The bed and pillows were not very comfortable and I can hear everybody walking and talking in the hallway all through the night. I don’t think the experience in that room was worth the money we paid.

Beautiful hotel!

Great weekend getaway. Room are very clean and hotel is in and perfect location.

Wonderful staff!

We did not have a lot of water in the shower also a false fire alarm sound at 5:00 am on our few days vacation.

old hotrll

Beautiful hotel with a fantastic staff. Everyone was welcoming and helpful. The location is amazing, an easy stroll to Copley Place, Newbury St. or the T to go into "Downtown". Really great, we will definitely be staying here again!

There was no hot water for showers. Terrible experience. Will not recommend anyone to stay.

The rooms were really nice and clean. The hotel had a great classic feel to it. Would highly recommend!!

A wonderful old property that needs a big makeover.

Hated everything about this experience and won’t be going back.

Pillows were so so bad. My body and neck hurt with two sleepless night. Bed is hard too. Girl at the front desk looked like she was being punished at work. No smile. The doorman pretty much ignored me when I have no suitcase to give him. There was a time people would smile but I guess now they only smile with a twenty dollar tip. He never opened the door for me. Would not matter but I had a frozen shoulder and used my back to open and he sort of just watched. Wow. America really needs to get back to being better.

We had a very nice stay. The only thing missing would be optional snacks in the room.

Very comfortable and quiet room and great location. Torn decorative mattress cover and stained chair were detractors.Also no refrigerator. All else was very nice

Bathroom space for cosmetics insdewate

TV Cable etc along w Internet streaming is all out of date and rarely worked

Excellent neighborhood and the staff are very kind.

Beautiful hotel...room is comfy, clean, and spacious. Beds are SO comfortable. close to all things Back Bay. Staff is warm and friendly. Helpful and give great suggestions. Would like to see another option aside from the Long Bar...it was crowded, so made it difficult to stop in for anything to eat or drink. Gold suite was beautiful, and comfortable, loved the espresso machine. would like to have seen more options with regard to snacks, rather than just hard candies and nuts.

Everything

Great place to stay - and the Oak Bar is awesome

The only thing that bothered me was the "Urban Experience Fee". Just charge me for the room and be done with it. I feel like it was a hidden fee that was just a gimmick. Apparently it is a fee from Expedia. I will be more careful next time and probably book a room directly with the hotel. The hotel was great. Expedia not so much.

Beautiful historical hotel in a lively area of Boston with plenty of restaurants, bars, and shopping in walking distance. Staff was very friendly. Room was quiet and clean.

Great location. Our room had some ripped carpet but was otherwise clean. Good size rooms in older hotel. Staff friendly. Parking expensive and not many other choices in area that are less expensive. Overall, I would stay again but many other hotels in the neighborhood to choose from.

This is a beautiful historic property. Many important people, dinners and celebrations have been held at this hotel from my reading online and through looking at framed (possibly reproductions of) historic documents in the hotel's hallways. A framed document in the second floor hallway (looks possibly like a reproduction of an old advertisement), shows three Plaza Hotels together - NYC's famous Plaza Hotel, The Savoy- Plaza (was also in NYC - demolished mid 1960s), and Copley-Plaza. Reading the history of the hotel online, the hotel was designed by Henry Janeway Hardenbergh, who designed The Plaza. Our room's doors appeared old and possibly original. Our room's bathroom door knob had a Plaza emblem on its old door knob (the mirror image "P"). Was this part of a collection of Plaza hotels back in the day? I cannot find information about the hotel's original owner. The the lobby and restaurants and other first floor rooms are absolutely stunning. The hotel is next to the historic Boston Public Library and a very easy walk to many shopping and dining options. Our room was beautiful, spacious and clean. The service from the front desk staff was outstanding. It was such a treat to stay here. Highly recommend!

Already told hotel manager: Leak in ceiling-wet carpet Heat went off during night No water pressure in shower

Its really old! The rooms smells bad . Feels like its smell like mold. Also at breakfast at OAK they gave us sour musli. So very disappointing experience

Excellent service from the moment we walked in. Room was extremely comfortable… pillows and beds. We loved meeting Corey the hotel dog.

Great staff at an excellent location. The Oak Room is a fun option for a bite and a good cocktail

We had a great stay. The hotel is new and in a great location. The room was very nice. The room was kinda dark. I hoped for more sunlight. Bathroom was small. Otherwise wonderful stay

What a great place to spend New Year’s Eve! Everything about our stay was excellent!

Very friendly staff

My experience at this hotel was more or less, the service was slow, they charge you for everything, WiFi internet 10 dollars per day, valet parking 69.99 per day, apart from that you have to wait for them to bring the car almost 40 minutes, if you order food They charge you 8.00 for delivery to the room, plus the room had no towels and the sheets were stained and had a strong smell of Clorox. The hotel is not that modern, only the lobby is nice, the restaurant more or less not for the food but for the service. I'm from Palm Beach and I've been to better places.