It’s basic but clean, friendly and affordable. Thank you

-The entire facility is grossly out-of-date. -Pool and hot tub is uninviting and inconvenient to access. -Cold reception upon check-in. -Received 3 unwanted wake-up calls at 5:30am. I wouldn’t recommend this hotel.

The hotel is centrally located for shopping, it was easy to access & was great for short stay. I found the hotel very afforable. Highly recommend

Restaurant not open very slow service for breakfast. The breakfast was very good once we got it.

We've been staying here for the better part of 6 years on our trips to Cranbrook, and we've always been happy with the service, the rates, the food quality in both the restaurant and the lounge. We tended to dine in rather than go out because of the great food. Things are not what they used to be, though. Property is a great location for us, easy parking, but it's beginning to look dated. Food quality has declined as well, and lounge hasn't been open to the public for a long time. On the positive side, they've vastly upgraded their cable channels, so you get a lot of the premium services like Disney . They appear to have gotten new beds at some point, but they are a lot more firm and not comfortable for us. It used to be that there was always hot coffee in the lobby, but our last couple of times waking up early coffee was basically cold and undrinkable at 4:30 AM. We've decided to stay elsewhere from now on, unfortunately. This was once a thriving place with a great restaurant and lounge.

Beds were comfy

Central location and within a few minutes drive to most places in town. Always a pleasant stay.

great customer service. The hotel was a little older and worn

Why is there only 2 towels in a room with two double beds and 4 people booked? Having to ask for more towels is silly. Poorly lit outside creates a potential unsafe environment. Having to get a physical key to attend the pool is not 2024 worthy and the pool needs some upgrades on ventilation at the pool. This hotel is in need of some serious upgrades.

Good breakfast and decent price

Check in procedure was very long and complicated. Billing was wrong and had to be corrected

Room was nice. Location is convenient. Staff are very nice. Hot tub is cold.

Old dated but cheap

My wife ask The front desk lady if there are breakfast included lady says” no breakfast included in your price room.” Wow. What a honest answer. I am so sorry to get your cheaper room price. Really.

Very clean, friendly service. Building is very old and needs renovation

Nice and convenient but most guests I met chose the accommodation because of hot tub and it was out of commission before I arrived and was Luke warm when myself and other guests used it.

Very nice hotel for the price

It is always perfectly adequate and decent value for the price. I always stay here and it is perfectly comfortable even though its a little old and worn.

Lovely sit down breakfast with voucher which covered much of our meal. Bathrooms need a little refresh but very satisfactory in terms of cleanliness and function. Beds comfortable- great stay. Thank you.

Nice clean and comfortable. They need to get lounge and dining room open evenings.

Rooms had strange odours.

Rates were very reasonable

It was a great stay

Check-in was smooth. Property is in huge need of an update. Walls are paper thin, mattresses sag and flimsy pillows. A step above sleeping on chair in son’s room at the hospital, but not by much!!

Bed was too hard. Everything else was very nice.

We only stayed for one night.... but it was awesome.... the room was really nice... and super clean... the staff was happy and helpful... even in the middle of the night... and the breakfast.... more than expected.... excellent stay....

Noisy from the traffic. The pillows needed to be replaced. The waitress was great but the breakfast was very slow. New chef she said. The whole placexlooked dingy, tired. We had stayed there twice before but not next time. When i asked the front desk what would the senior rate would be per night she said$140! Amazing. Crazy.

We’ve stayed here many times and it always meets our expectations.

The breakfast was awesome!

Was given a room at the back, away from the highway so was quieter. Clean room and comfortable bed. No elevator but an easy walk up a short flight of stairs. Only stayed one night, so didn't get a chance to check out the pool and workout room. All in all, a good stay. Thank you to the helpful, friendly staff.

Staff were friendly. Breakfast was good, but options were limited. Pool was dirty, and rooms need updating.

Stay was excellent more than I expected.