early breakfast (very limited selections), the 50% refund for our 2 night stay

uncomfortable beds/pillows, not very clean, unhelpful staff, pool was closed but looked disgusting (and now from reading other reviews I’m glad it was closed while we stayed!)

It’s accessible and very close to all the stores and food restaurants in Cranbrook, BC.

It’s just so sad to know that the swimming pool is closed.

The entryway of the hotel is terrible. There’s a big hole and we inform the front desk about it and she just ignore our inquiry about their facility. The room doesn’t have shower curtain when we use the shower! Incomplete set of shower amenities “no conditioner”. And unacceptable excuse to put the pool “out of order”, just when we really want to use it. Just because there’s a lot of hockey players in their facility, that they need to close it. Not very good place to stay.

Great wifi, clean rooms, nice staff. Breakfast was limited but what was offered was very good. Pool slide was fantastic, pool was clean and maintained.

Unfortunate that the hot tub was out of order.

Location

Hot tub was empty, pool was low. Coffee was water, breakfast was terrible.

Room was clean. Breakfast was great. Room was comfortable as well as the beds were good. Staff was friendly and helpful.

Nice and clean , rooms were nice , clean and comfy bed ..

2nd floor with no elevator, carpet are old and fraying away at seams .. customer service was not very helpful when pancake machine wasn't working properly, she was not very customer friendly,I don't need lecture on how run pancake machine ..

Molly room. Rug had been water damaged. The staff denied there was a problem