The room was very clean, comfortable, and big. Would be perfect when traveling with my family.

Breakfast was good

thebooking.com experience was awful. Received communication from booking.com hotel didn’t have the same information had to reconcile everything directly with them because your system did not communicate properly with their system was told that two rooms would be side-by-side through your system. Their system did not have that information they didn’t even have the ability to find the two rooms. It was an awful experience.

It was very clean and the staff were great. I requested extra towels and were in my hands within minutes. Would definitely book with them again.

I wish they offered king-size beds.

the staff was friendly , breakfast was great , and I loved how the front doors remained locked.

i have no complaints.

great breakfast. decent room.

many room outlets didnt work. coffee pot didnt work

friendly staff, very clean

bed was hard as a rock. toilet seat had 1 anchor broken so moved a lot.

it was nice that it was close to Southern Illinois for a college tour.

it was absolutely shameful that the new person named Eric at the desk was fantastic and got me another room while his manager Andrea Smith never came out to apologize for the blood and urine and hair on the bed in the first room or the hair on the bed in the second room and in the bathroom.

friendly personnel, clean, nicely decorated for Xmas and across from the train. breakfast was good too!

n/a

the facility is very nice and modern! The rooms are nice! The staff that does the breakfast in the morning, awesome! very customer friendly and thoughtful! breakfast was good as well.

the bed doesn’t have a quality mattress on it but it worked for the night.

the room looked great, the breakfast might have been ok if we had stayed….or it could have been covered in mouse feces.

Our room was covered in mouse feces. all over the nightstand, the couch, the end table. it was disgusting. the toilet rocked on the floor, and the sink in the bathroom didn’t drain properly. Got a refund and headed home. new years weekend is ruined.

great service, well maintained, large rooms.

I love almost everything about this hotel. It is clean, comfortable, modern, spacious, accommodating - love it.

Having more vegan options at breakfast would be nice :)