Aparthotel Duva & Spa

Two pools, one gym, well renovated sauna area. Bus station right in front of the door. Spacious rooms for storing bikes with all kind of equipment.

Apart from salad, veggie options on the buffet were minimal. Even simple tortellini had meaty filling.

Great cycling facilities. Good restaurant with good fresh food. Firm mattress . Friendly staff. Near enough to Port de Pollenca.

I was targeted by mosquitoes at night by the pool. This isn't controllable by the hotel.

Apartment inside was lovely. Comfortable and had everything we needed. The pools were all clean and there were plenty of sunbeds and space. The shuttle mini bus went in the morning and late afternoon, which was a really good service even if you just used it one way and walked back. The restaurant next to the paddle courts was excellent, the service great and food delicious.

The road noise - it was loud and constant. We asked to move after the first night and they did move us to an apartment further from the road but we could still hear it. The accommodation is at the top of Porta Pollensa, across a major road. The photos don’t show that - check google maps for the actual location. The grounds and shared areas were quite scruffy when we arrived and the outside is in need of a repaint, I expected a better standard for the price. It would have been good if the restaurant opened earlier as this would be helpful for families with small children - however, we appreciate that dinner is generally late in Spain.

The air conditioning worked well. The location is convenient, close to Port de Pollença and its shops. The female receptionist who welcomed us late on 8 July was polite and helpful.

The stay was unacceptable for a 4-star hotel. Our children's sheet had blood stains, the room was dirty with bugs and ants, and there was mould in the bath. See photos. It was also very noisy from the rooms upstairs and next door. Although reception agreed to change our room the next day, the sofa bed for our children was not prepared when we returned that evening. The maid seemed annoyed, spoke to us in Spanish despite us not understanding her, and became more irritated when we asked if she could speak English. Towels were not replaced on Sunday. To be fair, they mentioned in their lengthy terms of service that the cleaning service was not working on Sundays, but we hadn't noticed, nor is it acceptable not to offer 7-day service. On the evening of 12 July, the male receptionist was extremely rude when we asked for towels, saying he was doing us a favor “for the last time.” We went to the reception ourselves, where he tried to double down and show us their lengthy piece of paper with the terms. Sheets were never changed during our seven-night stay. Shampoo and body wash were not refilled for a family of four, and toilet paper was repeatedly left almost finished. We were also charged €18 to use the safe, even though it was clearly listed among the facilities on Booking. We did not expect an additional charge. They also required a €5 cash deposit for the safe key, which was returned at checkout when we handed the key back. Finally, the hotel’s “lake” looked more like a poorly maintained swamp.