GreyFriars

Very big spacious room, great bed and wonderful bathroom. The grinds are very pretty and the breakfast was delicious. Staff are super friendly and helpful.

The only thing I was unhappy about was the music playing from I think another room. It went on all night. Although not terribly loud, it was very bass heavy and went on until around 3 in the morning. I had a very bad nights sleep.

All inclusive breakfast, impressive choices and delicious.

Figuring out the heating in the evenings was difficult. Perhaps some instructions in the room would help.

This is the second time we have stayed at the hotel. Excellent location very near central Chelmsford. Nice friendly check in with lovely Betsy. Nice comfortable clean rooms. Breakfast was excellent with a good choice, beautifully cooked and delicious. Good on site free parking.

The cereal bowls for breakfast are so small.. Try eating two Weetabix in one ! No biscuits in room which does t become a 4 star hotel and a bit mean.

Location and the bedroom were excellent. Very comfortable bed and good facilities. Hotel is in great location very close to the Castle and High Street Very clean hotel

Breakfast service let the hotel down badly. Food was OK, although back bacon was way over cooked. Staff seemed to be more focused on having a chat together rather than serving customers, no visible management, staff were constantly walking back into the kitchen empty handed despite walking passed tables full of used plates and cups. While we were eating over half of the tables were left uncleared. There were customers arriving that had to wait standing in a door way as there were no clean tables. When we had finished our main plate, staff just ignored us and no plates were taken away, so we spent the whole of breakfast with dirty plates on our table and looking at other dirty tables. No information on where fresh fruit juice was, staff ignored customers asking for help, no interaction with the customers to ask how the food was, or whether we would have liked more coffee or tea (Coffee was cold). It has put us off returning to the hotel, which is a shame as the hotel itself is lovely.