The shuttle driver was fast. The front dest staff was fast and efficient. The restaurant staff catered to everything we requested.

Comfy beds and good pillows. Clean.

Good Customer Service! Unfortunately, hôtel room is very tired & needs refurbishing, especially at Miami International Airport

Great place. Beautiful bar/restaurant on the top floor with beautiful views!

My favorite stop

Front desc are rude Front desk need to learn how to approach and communicate with clients as they rude And terrible. Twice our room want made up not clean

It met our needs

It’s a nice older well kept property. I liked that about the property. Didn’t like the elevators they were creepy. Seemed like they would just break at any minute. The pool area needed to be upgraded a bit BUT I WOULD DEFINITELY STAY HERE AGAIN!

nice facility

No toilet paper in our bathroom. Otherwise great

The room was kind of dirty. Little things like the carpet looked like it hadn't been vacuumed in a long time, the headboard had blood on it.

This hotel has been mine and my families go-to hotel since the late 1980’s! I like the location, food is fine, the view from the upper restaurant/bar of MIA airport and surrounding area is excellent. It’s also right next to the main highways and you can very quickly get to the beach/airport or anywhere else in Miami very easily! It’s a good very clean hotel and the staff has always been kind and helpful. Stay at this Holiday Inn. It’s very good!

WiFi in the part of the hotel where I was put was shockingly bad and the aircon unit sounded like a helicopter was landing in my room

Customer service was top notch loved the team

Dining was average but friendly staff made up for it. Room smelt musty (old carpet probably) but otherwise clean

Clean but staff not accomodating. Refusing to provide breakfast lunchbox since had to leave before their breakfast started. Breakfast was already paid for but still refused to either reimbourse or give some form of breakfast in a bag. Arrived early before registration - willing to hold our suitcases for a fee which we paid. When I came to pick up my suicase, they could not find it and they asked if I was sure that I had left my bag with them. Turns out that they had given my bag to another client. When they found my suitcase, I had to it pick-up myself at the reception & no apologies received from the staff. BTW, would you believe that they had identified the suitcases with numbers but still managed to give my suitcase to someone else. They are willing to provide early registration AGAIN with an extra fee. Asked for 2 empty wine glasses for use in our room-they were willing to provide the glasses again for a fee. All in all, the staff is not accomodating unless you pay for everything including an empty glass. Nothing to do around the hotel which sits in an industrial park-like environment. Only positive is provide shuttle to & from Miami Airport

For a hotel room that cost over $200 I found it to be properly cared for. The rugs were crusty. There was no water in the room to drink. The window didn’t open. The breakfast was not complementary. I could go on. Suffice it to say that I do not recommend this hotel.

It was comfortable and convenient being next to airport

I did not like the surprise fee of $15 to park my car at the hotel. I was on the first floor with a big construction light shining in my room and construction workers walking right outside my window that only had shears and no drapes to pull. I felt like I had no privacy.

nice place

Service staff were very friendly, knowledgable and made check-in easy. Dine-in food was pretty good and the location makes it a decent spot for overnight layovers.

I liked everything about my stay, the employees were wonderful!

Close to airport and co venue t to cruise port

The pool was freezing cold. We were looking forward to enjoy.

Great service

Old and dingy. Damp and moody carpets in the room. This hotel seriously needs an hvac upgrade.

The smell in our hallway outside the room was terrible. Need to shampoo or remove those carpets. This was only negative and hope it gets fixed before my return?

roof top

Not fare what iPaid for this room

Property a little dated and used. Hallways dirty.

Excellent

Service