Great hotel in the perfect location. Not cheap, but comfortable and decent value for money.

The Charles Hotel was clean, staff was friendly. Food and service at Henrietta’s Table food and service, also very good. We were visiting Harvard and the hotel was conveniently located nearby

Wonderful stay

Conveniently located walking distance to Harvard.

I was happy that the hotel was able to accommodate our room location request. The valet options include an EV charging port which is wonderful but the valet person who returned our car didn’t know how to properly disconnect the electric power cord so the converter was stilled attached when he brought it up and i was worried he would damage the car when he was trying to force it off until I told him to stop and let me do it.

room smelled somewhat funky

Wonderful situated in Harvard Square — very nice rooms, lobby area that has work stations and nooks for working or decompressing and a “real” workout center w/ modern equipment.

A great hotel. Excellent location

Hotel was very charming but the overall experience was lacking. Found a glove in my room Lunch in Henrietta’s Table was horrible and no service, when in sat in the outdoor area. Very disappointed

Great hotel, front desk was extremely helpful. easy walk to restaurants, Harvard.

great place to stay

I’ve stayed at The Charles Hotel many times over the past 30 years and it’s in better condition and better run than ever. The service is very good. It would be nice if they provided complimentary bottled water, and it’s too bad that you no longer have access to the adjacent fitness club and pool, but the new fitness room was adequate.

Super convenient and all around a star.

Great stay at The Charles! Convenient location. Great dining at Henrietta’s Table. Well appointed rooms. Right in Harvard Square!

Very comfortable with consistently high standards.

What a delight in Harvard Square. The entire staff is so warm & welcoming.

Excellent

Great location in Cambridge. Big rooms.

walkable very pricy though

There is no room service which is a huge pain.

Loved it !

Front desk were helpful, and responsive when I asked for something. I would add they should have some sort of orientation for the hotel for guests who have never been or know the area.

Air conditioning did not work, mini bar did not cool, very bad service at front desk, agressive room service people coming into occupied rooms.

The location is great. Responds quickly to customer requests.

We have a had a great time getting our daughter off to Harvard and it was so convenient to go back and forth from The Charles Hotel to campus and all around Cambridge. The hotel itself was clean, quiet, and we ate in multiple restaurants within The Charles.

Clean , convenient and a great restaurant in Henrietta’s Table. Made getting to and from reunion events easy.

Perfectly situated & beautifully appointed

Hotel was lovely and located almost directly across the bridge from Boston Calling

The Charles has maintained the high standards it had when it first opened. Clean, friendly service, comfortable bed, nice restaurant choices.

Check-in to this pricy hotel was cold and rushed. Room was ample and aesthetically pleasing. Restaurant service was appalling - we waited well over an hour for our entrees (restaurant was not packed), and waiter was so inattentive we had to track him down to get our drinks refreshed.

Friendly and warm staff, meticulously clean rooms, unbeatable location

It’s a beautiful hotel. I had stayed there several years ago and loved it. However the mattress was one of the very worst. Henrietta’s table is top notch. Highly recommend