Gran Hotel Ciudad de Mexico Zocalo View

Iconic hotel!!! Do not miss out on the brunch at their rooftop restaurant with the Zocalo view

We like everything, the staff was very nice and polite.The room was very clean . The food definitely good and economic. We loved everything about it.

Nice

I would like to express my sincere appreciation for the wonderful experience my wife and I had during our stay at Gran Hotel from August 28 through September 2, 2026. Gran Hotel is truly beautiful, with a unique character and elegance that made our visit memorable. However, what impressed us most was not only the hotel itself, but the exceptional kindness, professionalism, and genuine hospitality of your staff. I would especially like recognize the receptionist staff with outstanding service. From the moment we met her, she was incredibly helpful, warm, and attentive. She assisted us with arranging transportation, provided excellent restaurant recommendations, and helped us with numerous requests throughout our stay. What stood out most was her consistently positive attitude, willingness to help, and the genuine smile she brought to every interaction. Employees like the one we met are what make a hotel truly special. Her professionalism, kindness, and dedication are a wonderful reflection of Gran Hotel and its values. I would like to congratulate the hotel management team for having such a remarkable person as part of your staff. Sarai is undoubtedly a valuable asset to Gran Hotel, and I hope you will share our appreciation and recognition with her. Thank you again for making our stay so enjoyable and memorable. We look forward to returning to Gran Hotel in the future.