Love the rooms

The stay was fair the nighttime staff was awesome but daytime staff sucks left my insulin in refrigerator and went back to get it and they refused to let me in the lady at the desk yesterday morning was just flat out rude will never stay there again the lights did not work in our room plugs were exposed wires were showing and the smell of drugs was just unbelievable don’t wastes your money or time they said free breakfast and poll and we got neither ended up going to Florida

Great value for the price

under staffed/dirty room

Would not stay here ever again staff was rude and rooms were nasty and falling apart

This is by far the most disgusting hotel I’ve ever stayed at in my 40+ years of life. I paid a few dollars extra to have a room listed as “renovated” because of some reviews and the hotel itself stating online they were under construction. But, if that was a so called renovated room they should have the rest of the place condemned! To start, the room was supposed to be non-smoking, it clearly wasn’t by presence of an ash tray on the desk and the room wreaking of some type of deodorizer attempting to mask the funky and stale cigarette smoke smells. I called the front desk and the clerk swore it was non-smoking, so we decided to stay because the only other room had 2 queen beds and was right under the the stairs, plus we didn’t gain entry just looked in the window so who knows if it was the same level of grossness as the other. After being on the road for 14 hours we did not want to have to drive around town looking for accommodations. But, in hind sight, we 100% should have. At best this place is suitable for traveling laborers, we saw and heard a lot of those coming and going all night long. I could even accept the noise as we wanted a roadside motel with exterior room entrances to keep an eye on our moving trailer. I’ve stayed at Red Roof Inns like this before. Even with low expectations, what is unacceptable to me is the deteriorated and dirty state of the room. Even a rundown hotel can be cleaned. My pics can’t even convey how gross it was. Felt like a crime scene.

The room was dirty as heck. The floors were dirty, there were towels from the last person who stayed, the beds aren’t made well. The staff took forever to check me in. The bathrooms were gross. The new ther guests were loud late at night. The room smelled of smoke from the room next to us.

Disgusting attitudes everything disgusting and it had bed bugs NEVER AGAINNN…

The bed slept well. No towels or wash cloths upon arrival. Floor needed a good cleaning and mopping. The location was convenient for us and the unit was quiet during our one night stay.

No towels or wash clothes. Made reservation and was tried to make pay again when got to hotel. It’s usually a great place to stay house keeping has gotten lazy in the last month. I stay here every week or every other week.

Amazing staff and the room is very cozy

No coffee as told room was damp wall dirty and rust spots everywhere.we ask for fresh towels never received them refrigerator froze up they said they were updating but it was terrible and pretty rough looking guest and weed smoke was everywhere. Very bad smear on a nice area Saraland was wonderful except here.

Poor room cleaning ,needs condemned

Worst stay ever! I thought maybe the first time was a fluke but no, it’s nasty don’t go!

Room smelled like smokers room, I had to go get towels none was in the room, couldn’t use coffee maker water was left in back and was slimy, when we got in our car a syringe was laying by our car. Not some where I would won’t to stay again

The room we got put in first was covered in mold and dirty sheets. Ghank hod the staff let me go look at another room.

well it was okay except the major inconvience of a room WITH NO KEY... IT WAS NOT COOL AND A MAJOR PROBLEM IF U ASK ME. MAJOR INCONVIENCE

The room was still dirty for the previous guest. Beds were not made, wet towels in the tub. Got a different room, but door lock failed. Had to get assistants to get in and out of the room. Lost an earring in the sink. Sink did not have a stop in the drain. Ask for assistants to retrieve, but assistants did not come.

I dislike the way it looked an smelled. I didn’t have a working remote, no ironing board. Big cork roaches running across the floor and on the ceilings. The ad an the real hotel is not the same. Will not ever stay here again or recommend it to anyone. I kept looking for a frog to come under the door from the sounds outside the door. Kept towel under door an chair behind the door.

Stayed 2 nights; 1st night key didn't work, toilet didn't fill and flush, no hair conditioner, no wash cloths, no tissues, shower rod not secure so shower curtain slid toward middle of pole causing water to be on floor, no bath mat, receptionist attitude was unconcerned - overall very poor!!! 2nd night was put into another room. All the above were corrected. Will NEVER stay at this hotel again!!!

Stayed 2 nights; 1st night key didn't work, toilet didn't fill and flush, no hair conditioner, no wash cloths, no tissues, shower rod not secure so shower curtain slid toward middle of pole causing water to be on floor, no bath mat, receptionist attitude was unconcerned - overall very poor!!! 2nd night was put into another room. All the above were corrected. Will NEVER stay at this hotel again!!!

Room was filthy and disgusting and there was a wall outlet coming out of the wall with wires. My toddler was trying to mess with it, luckily I seen it before she started messing with the wires sticking out. One of the beds had a blood stain in it, which looked like it hadn’t been clean to try to remove the stain, pillows were literally yellow and had stains all over them. (Disgusting & extremely unsanitary) The bath towels had hair all over them and one of the towels were still wet. I guess it was used to clean something and folded and placed on the towel rack? The frame of the bed was sticking out further then the bed by a good amount which caused my daughter to trip and bust her chin on the corner of the bed. The sink had no running hot water. Definitely not worth the price at all, unfortunately I had already had another bad experience with a previous hotel and didn’t want to go through the process of dealing with another hotel issue. You have families (some with young children) traveling far distances to visit for a family vacation, time to get away and enjoy themselves, Take that in consideration & DO BETTER!!!

Room was filthy and disgusting and there was a wall outlet coming out of the wall with wires. My toddler was trying to mess with it, luckily I seen it before she started messing with the wires sticking out. One of the beds had a blood stain in it, which looked like it hadn’t been clean to try to remove the stain, pillows were literally yellow and had stains all over them. (Disgusting & extremely unsanitary) The bath towels had hair all over them and one of the towels were still wet. I guess it was used to clean something and folded and placed on the towel rack? The frame of the bed was sticking out further then the bed by a good amount which caused my daughter to trip and bust her chin on the corner of the bed. The sink had no running hot water. Definitely not worth the price at all, unfortunately I had already had another bad experience with a previous hotel and didn’t want to go through the process of dealing with another hotel issue. You have families (some with young children) traveling far distances to visit for a family vacation, time to get away and enjoy themselves, Take that in consideration & DO BETTER!!!

Now dont get me wrong, for a cheap get away for the price i paid it’s OK i guess. But some things were just unacceptable. For starters the room was not properly cleaned, we pulled the mattress back to check for bugs, bedbugs etc. (as we always do at any place we stay) there was trash all behind the mattress by the headboard. It made me question well do they even change the sheets because you would have had to see that. Everything in the room was rusty (lamps, chair, table,) you could tell there had been a leak of some sort because it was so moist in our room. The wall had water stains that had trickled down and left nasty orange water stains on the wall over the paint, overall it gave exactly what it was supposed to, which was a place to sleep for a night. Woke up the next morning before check out and the AC had leaked all over the floor… old unit that should’ve been replaced years ago. It just felt yucky. Im glad we only stayed for 1 night. The staff and lady and check in was nice, i just thought the rooms would be better looking as they are in the pictures on the website.

The room I was going to stay in had mold covered ceilings and walls. The bed was noticeably moist and my wife had an allergic reaction to the mold within thirty minutes of getting into the room. It was so bad we couldn’t make it an hour into the stay.

The floor was dirty, you could feel dirt and other things getting stuck to your feet as you walked across it. The sheets had some kind of black fuzz or dirt all over them. When we left it felt like we had been at the beach (like there was sand all over). The bathroom was clean. There were spiders and webs all around the property, I don’t know what kind but I ran into several webs bringing in luggage.

The floor was dirty, you could feel dirt and other things getting stuck to your feet as you walked across it. The sheets had some kind of black fuzz or dirt all over them. When we left it felt like we had been at the beach (like there was sand all over). The bathroom was clean. There were spiders and webs all around the property, I don’t know what kind but I ran into several webs bringing in luggage.

My room was not fully stocked with towels or toiletries.

Expedia should scratch this hotel off the list. After trying two different rooms none of which was what i booked because they had none available, so i had to try lesser rooms with no refund offered for the difference in price, i finally just checked out and went to a different hotel. No towels in rooms, filthy conditions, toilet overflowed in second room, this place is just awful and bear in mind i travel for work so i stay in about 35 hotels a year minimum so for me to write this it is saying something.

It was disgustingly filthy. Had I not been on the road for over 12 hoursI would have immediately left. it was so dirty I left early to get to my next stop to showerThere was sand in the bed and mascara stains on the pillows. The room reeked of stale cigarette smoke. The room next door had a pile of dirty towels on the floor for two days.

This hotel is super nice and staff very awesome. Would highly recommend this hotel. Comfort Inns and Suites at Saarland. If I ever come back to the area will stay here again

There were stains and burn holes on the sheets and bedding. There were cockroaches on the walls and ceiling. A hole in the wall where an outlet should have been with wiring hanging out. The ceiling was caving in from where it was previously wet and there was an aggressive dog in the parking lot. We cancelled the reservation directly through the hotel and stayed somewhere else. It was disgusting!