For the price you pay you expect a nice clean room. It’s very out dated, there was old garbage under the bed.

Family going to concert, lucky eclipse was happening

I had a pleasant stay at Chelsea Hotel in Toronto and the staff were very helpful after Hotels.com irresponsibly messed up my reservations April 1-4 & 5-7 in the same Chelsea Hotel. I personally ove-the-phone requested an upgrade with additional fee for adding a guest in the same room.

Great stay, great location and friendly staff. Not the most up to date furnishings (though the bed is very comfortable and a good shower) and two fire alarms (one at 1am-ish) - both from same floor. But we did enjoy our stay and found it very convenient- would stay again.

So, it was mostly fine. One problem I noticed, which bothered me in the first morning, was that the sheets were dusty. I am quite sensitive to dust. I asked for the sheets to be changed, and the outer sheets were, but not the lower sheets, which still had a fair amount of dust and visible particles. During the second night my wife joined me, and she fortunately had a lint roller, and removed the dust. I then slept extremely well. Really, I cannot complain, it was a nice stay, but it strikes me that Chelsea Hotel might concern itself with that aspect, as I am sure that I am not the only one bothered by such things, and it did make my first morning somewhat stressful. Otherwise, I guess it depends on what you want. Future guests are informed that it is a huge hotel, in the middle of quite a lively area of Toronto. Well worth visiting, and lots of places to eat around it. But it can feel quite overwhelming at check-in and check-out. It is unquestionably convenient. It was also pretty quiet despite its location. The only bothersome noise I heard was from some ill-mannered guests having some sort of a birthday event on the first night who decided to have conversations in the hallway. I cannot complain about that really, as I was so tired on the first night that I fell fast asleep - I had thought of phoning the front desk to complain, and no doubt they would have responded quickly had I done so; but I fell asleep. I recommend it the hotel.

For the price you pay here it’s not great. Staff are not very helpful and seem indifferent to your requests, the lobby feels chaotic and busy, and there are lots of homeless people outside the doors harassing as you walk in. My balcony door did not lock as the lock appeared broken which was stressful. My room was across from a laundry/maintenance room so it was loud all hours of the night, staff yelling at one another and banging large carts in and out of the door. Calling the front desk was useless from my room as nobody ever picked up. Better off staying somewhere else for the price.

Check in was simple and relatively quick. Room was very out date. Balcony was usable and view was great! The seal around balcony door still allowed a breeze into the room. The thermostat didn't function properly and an odor would come into room while the heat ran periodically. Outside of this the stay was great.

Clean, comfortable, and conveniently located! It is walkable to many restaurants and things to do. There is also onsite parking (though I would check the measurements of your vehicle prior to arriving as it is a bit tight). Highly recommend the Chelsea Toronto hotel for your stay in Toronto. We would definitely stay here again.