This property is tired looking and in need of updating. the staff are wonderful and very welcoming.

Good stay

Warm welcome upon arrival and an inviting atmosphere. Room spacious and very clean. All staff including housekeeping, front of house, night staff and catering were polite and very helpful. Food tasty and catered for a gluten free diet. Would definitely book again.

Overall very good. Staff friendly and efficient. One small problem was the shower. Trouble with the cold tap. We mentioned this on departure and was told maintainance would rectify this. This in no way made any difference to our stay and would definitely return.

We stayed here for 2 nights as we were visiting family. Upon arrival (Fri 29th) we were greeted by a very friendly front counter lady who gave my son a litle activity pack and engaged with him throughout the booking in process. We left a family member in the lobby whilst we went to our room and when we got back she was enjoying a hot chocolate next to the fireplace. She had been told to make herself at home - I thought this was lovely. My 4 year old is very active (loves to run), the other receptionist (red hair) was very accommodating and gave him paper and crayons to draw. Every time she saw him she would acknowledge him. The bar man was also very friendly, was happy to chat and went the extra mile by ensuring we were not overcharged when they ran out of a specific wine. Athought this hotel is very dated (worn carpet in room, colour scheme, hole in bathroom floor and in walls, old radiator, colour and varnish loss on doors, floors, and walls) the front if house staff definately made up for it. Housekeeping were not as attentive, they replaced our towels and made the beds but left the dirty cups/glasses in the room and didnt replace the finished toilet roll. Breakfast was lovely and had a good buffet selection. My family member was also able to join for a fee. Even though the hotel is dated and lacks gym/pool facilities - I would stay here again as the hospitality was on point.

Staff were really nice and polite would recommend hotel to friends

Had everything we needed. Helpful staff, clean and lovely Holly tree outside window.

Brilliant hotel best customer service great room great food

Hotel located close to the shopping centre. Staff all very friendly. Decor and floor coverings a bit tired but room very comfortable. On the down side breakfast serving time said 6.30-9.30 but was advised when we arrived at 6.40 that chef was running late but didn’t expect the hot breakfast not to be available until 7.20.

The hotel is very nice and comfortable the food is not great

Friendly staff

Room was clean and comfortable. Reception staff very helpful and friendly. The hotel could do with some upgrades and lots of wet fallen leaves outside made it difficult walking to the entrance.

Amazing people working at the hotel! So sweet!!

Staff was very courteous and friendly.

No elevator. Ajusting the water temperature of the shower is a nightmare. Towels were missing. Half of the wines on the wine list are missing. The food menu advertised has nothing to do with reality.

We only booked here as we had to move out of previous accommodation because someone had Covid. However it was an excellent choice of hotel with a very comfortable spacious bedroom, and a HUGE comfortable bed, with a quality duvet. The blackout curtains were brilliant and we had two excellent nights’ sleep. The buffet breakfast was exceptional and the evening meal was also good. Prices were very reasonable - we will be back!

Clean room and quiet location but room had a strong disinfectant / swimming pool type smell. We had to one the window when we arrived.

Good location, clean, comfortable, polite & friendly staff

Hotel is difficult to find. No one was at the reception when we arrived so had to wait. Hotel is very basic and run down. Staff were very nice and friendly!!

Great location for me, hotel is looking very tired, needs sone TLC, however it was clean, fantastic breakfast and the staff were amazing 🤩 couldn't do enough for you. Also has free parking. Will definitely return, just give the hotel a refresh ☺️

Staff were excellent on many ways, however, when booking I requested connecting rooms (not critical) but didn't get that. My other request was for a ground floor room as my wife has a quite serious mobility problem . We were given a second floor room in hotel without a lift.

Good place to stay

Needs renovation.

Overall stay was good and we extended beyond our stay by one day with no issues at all. Food Excellent; Staff Excellent (bar 1 who apologies profusely and apology accepted) with great service from Joy, Lewis and Stephanie. Was my wife's birthday and they went over and beyond in setting up the table for dinner. Overall it was fine and we will be back. The only niggles are if you are planning on the bigger premium rooms they are located on the second floor and they have no lift. My wife does have mobility issues, but we managed, If you cannot managed stairs then do not book a premium room. Also the premium rooms are shower only. Less than a minute from the motorway but not a sound was heard from it and it made it easy to head for our day trips.

Everything except the WiFi was at a high standard and the staff were very helpful and welcoming. The WiFi was useless and the reception said they were aware of the problem as it had a limited capacity at the moment. They were endeavouring to upgrade the router to handle a higher demand.

Check in was easy & lobby was spacious and comfortable. Rooms and bathrooms are slightly larger than many accommodations and appear to have been renovated within the not too distant past. There is a shopping center with a large superstore (groceries, clothing and more) plus designer outlets within a ten minute walk. There is lots of free parking for guests. We had one meal in the on site restaurant with a menu that has something for almost everyone and they provide breakfast for a price to guests which we did not partake because we were out and on the go every day. I think the strongest point of Mercure is the staff - they were all friendly and helpful and willing to go that extra little bit to help their guests. There are two rail corridors between Edinburgh and Glasgow which go right through Livingston so lots of opportunities for exploring the larger cities without having to drive. Both trains will require a car or taxi to the station. All in all a good place to settle for a while.

Abigail In The dining room was lovely and helpful , reception staff where a bit offish , no fridge in room is a problem and a human tooth was found in my bed , breakfast is the same choice every day which is an issue if you are staying for awhile

I like shopping centre near hotel and delicious breakfast

the hotel itself is in dire need of a refurb - carpets stained drab room paint and paper peeling off the walls. The other side is the staff were brilliant - polite, helpfull and nothing too much trouble - they deserve to have better facilities

helpful staff

Decor was very tired. Needed refurbished. Dining room depressing buffet breakfast average. On the bright side found the staff very friendly and accommodating including bar staff. Chosen because of proximity to airport. Unlikely to be a return visitor at this location.

Very very run down hotel.