The night staff was really nice and helpful. But I have never been called on my checkout morning an hour before checkout to tell me when checkout was. Just found that rude.

This hotel is a bit off the interstate, but not to far. The staff (concierge) was kind, courteous and helpful. She is the only reason this review is not completely unfavorable. An id had to be left in order to use the luggage trolley. We booked a very large suite with two bed rooms, and a full kitchen, but there were no utensils, pots, pans or coffee pot in the room. All of these had to be requested and an id left with the desk. Then we would have had to cart them to our room and back. It was far to inconvenient and we couldn’t even eat our restaurant leftovers or make coffee, not that was complimentary coffee in the room.There were dirty towels hanging in our bathroom and the beds we hard and lumpy. The floors were filthy leaving our feet black. To top it off these was no hot breakfast. The only offerings were stale muffins, cereal bars and Luke warm, weak coffee. So, we had the added expense of another meal. We paid a premium price and all we received was a large, dirty room devoid of necessities. We will not book here again.

It was ok, but I think next time I would rather stay in a place that offers a continental breakfast.

dated

This is a really nice place and way nicer than any extended stay I’ve been to before.

Bugs in room, hole in carpet. Staff was nice but place felt dirty.

This location looks pretty nice from the outside. But that is as far as I got with my "stay" at Extend Stay. Be careful about booking this location through a third party. They may take your money and leave you high and dry, as they did with me. I had to make a last-minute change from a HORRIBLE hotel across town. No problem, I logged in to my app and found that there was a vacancy at Extended Stay. When I showed up, the doors were locked to the lobby. No worries, it was late when I switched hotels. I called using the hotel-provided phone outside the lobby door. An employee came out the door with his tablet and started to check me in. Instead of smooth, that transaction was miserable. I was told that my reservation did not come through in their system and that there were no vacancies even if I had booked it through Hotels.com. After 15 minutes of trying to get into my room and double checking the system, I ended up having to book another room at another hotel (The third time's the charm - the Residence Inn was an amazing stay with absolutely no problems, FWIW) When I tried to get my money back they called me a no-show to Hotels.com. I received no refund. I ended up paying for three rooms from three different hotels in Columbia, but only got to use one room. I am sure that this is a good hotel with good staff, but my experience was absolutely rotten, on top of an earlier rotten experience across town.

Very outdated. Wasn't worth the money.

Needs updates, rigged repairs were present throughout.

As promised

Nice

Staff was very friendly and helpful but properly needs to be updated. Properly is very dark and "smells". I expected at least a coffee maker in an extended stay. There was no coffee maker or dishes, utensils,etc. Properly seems to cater to month to month rentals where people bring their own supplies and "move in" rather than to travelers.

This property is way overpriced and needs a major facelift.....U couldn't get clean towels until they did laundry then u picked them up at the desk with your room number on a garbage bag at the end of the day, also breakfast was ridiculous a granola bar and coffee nothing else and if u were past 9am u didn't get anything!! There were many cracks in the walls, alot of rust in the bathtub drains just very trashy over all!!!!!

THE ROOM WAS VERY CLEAN AND WELL MAINTAINED. THE LAYOUT OF THE ROOM WAS GREAT AS WELL AND I ENJOYED MY TIME IN THE POOL. I DIDNT LIKE THE PRICE TO EXTEND FOR ONE MORE NIGHT!

Not a spoon or a pan. Nothing to wipe my hands and no dish soap. Bathroom faucet was broken and there was a huge crack on the wall in the shower. Floor was dirty and lifting. Microwave was taken off the wall.

Nice and easy check in, staff was very nice. I wish there was in room coffee and some dishes.

Front desk people were super helpful and the room was nice and big for our extended stay.

The staff is excellent Katrina is the best I give them 10 thumbs up

Check-in was good, friendly staff. Room was like an apartment, plenty of space and had everything you need. My daughter slept on the king bed, I took the sofa couch and we had a great nights sleep. It was clean, quiet, smelled good. Wouldn’t hesitate to book again!

How helpful and friendly the front desk staff were

The hotel was clean and the service was very good. The breakfast is quite limited but what was there was good. The front door, pool, and a couple of doors did not work. The area had so many places for us to go to that we had a great time. The pool was fixed on our last day. We really enjoyed playing there. It was clean and a good size. The staff was very helpful and pleasant.

Room was not clean and there were bugs in the bathroom

No one was at the desk when we attempted to check in, no bell or number. Had to find the hotel number to call and get someone. Outlets were in poor condition, bathroom door was difficult to close. The hotel smelled. Only good if you’re looking for a bed, which was comfortable

Greeting at hotel was lovely, the front desk receptionist was very nice. The hotel had an odd smell and in the room, it was sparcely furnished in the living area. The building is old and it showed.

Staff was rude shower pressure sucks 4 out of 10 stars

Staff was very friendly. The room was very clean… The back door on the first floor need to be fix…. Anyone can get in without using a key card

The good: it's close to places to eat and shop. The bad: the pet fees are exorbitant. $25 per dog per night but the hotel doesn't really provide any value for that charge - the pet waste station is instead used as a trash area and isn't restocked with waste bags, and the ground is littered with cigarette butts and liquor bottles. So many services are "out of order" - vending machines, washing machines, elevators. The ugly: no security. Besides the elevators and vending machines and laundry services being out of order, the exterior entrances "require" your room key to enter but they're all broken. Anyone can just walk in any entrance and nothing will stop them. Also, people *live* here and it's pretty gross. Overall, you get what you pay for...unless you have pets.

Great customer service at the front desk!

Front desk was excellent. She was so helpful and sweet.

Clean rooms with very friendly staff

Paid for a 2 bedroom suite, got a 1 room efficiency with 2 full beds. No refund or discount. Room was bare, no dishes, no waters, no ice maker in facility.

Woke up with no power and couldn't take a shower water had no pressure