Viva Maya by Wyndham, A Trademark Resort

Everyone was super friendly and helpful

First getting into playacar always have problems. My wife was coming a few hrs after me, she wasnt on my hotel reservation, and I told the security people. They wrote down her name and said, just tell her to bring the ID. Well, hrs later she came and no, wouldn't let her in, because she needed a code. Well, why wouldn't they say that to me in the beginning? So, finally after 1 hr at the front desk, I finally got the code and sent it to her. Then, checking in and out, is always a complicated process and always had a long line at the front desk. Room smelled bad, one drawer had looked like someone spilled coffee in it. Food was good though and waiters and waitresses were nice. We wanted to get upgraded to the other wyndham resort, Azteca. That process was surprisingly easy. And Viva Azteca is waaayyy nicer than Maya!! It's a little more expensive but very much worth it. It's like comparing a Super 8 to a Hilton Hotel for only about 50 dollars more per night. And it's still in Playacar, about a 2min drive from Maya. Spend the extra money and stay at Azteca instead. Less lineups, nicer rooms, nicer everything.

We have stayed here multiple times. However, a young girl cut her foot in the pool. nothing was really done to make her stay better. Then someone crapped in the pool so it was shut down for hours. That was day 1. We like it here but come on. Take care of your travelers l.

Clean room, good service, good food