Select Club at Sandos Playacar All Inclusive - Adults Only Area

Everything was excellent. Would go back again.

Everything was perfect from check in where we were greeted by guest experience team Melisa,Mar,Majo and Zyanya- they helped us get an oceanfront room upgrade and proceeded to help us with dinner reservations. The property is spectacular, the room was clean and comfortable, the pools were just perfect and the food was exceptional. I would highly recommend this property and we will be back!

Great clean rooms, wonderful walkways, great restaurants, friendly people ready to help you. Pool was great! Beach was great! Wonderful place to vacation! Zyanda ( one of the staff) was soooo helpful and answered all our questions.

To describe this hotel as adults only is a bit misleading. Apart from breakfast in one buffet and one area on the beach, the rest of the hotel is full of kids. The room we were given (room 2212) was probably the worst in the hotel. I think it was supposed to be either a pool or garden view but what we got was the view of the back of the toilets by the pool. All of the other rooms had either a balcony or veranda but our room had neither, just a small triangular patch of soil right by the entrance to the block, see photo. To allocate such a room we took as an insult. There was no fridge and the water dispenser was a cooler that had been disabled, supposedly because it is more environmentally friendly, but more probably because it is cheaper. 2 days were wasted with multiple trips to the lobby before we were moved to an acceptable room. This one had a fridge so mixed messages on the ecological issue. Although there was wifi throughout the hotel, there was none in our room only a sketchy connection on the balcony. The staff kept leaving messages on our door saying we had to report to the lobby because of something urgent. They even called the room (while I was in the bathroom) So finally we trudged over to the lobby yet again only to find that they wanted to try and sell us the 'vacation club' ABSOLUTELY NOT AN URGENT MESSAGE. Plus when we checked in I had already stated that it is something we are not interested in.