The shower handle was loose and the shower curtains were torn.

We stayed at Bay Landing last year and it was such a different experience. First, they have done away with the free water and snack credit. In today’s economy, understandable. Second, they have drastically increased their stay and park prices! With one night stay and leaving your car in the parking lot for 1 week it was over $300! We opted for the long term parking at SFO which ended up being about $100 cheaper. Breakfast was the star of the stay and is still very good. It’s a decent stay, but only if you’re getting a good room rate.

Impressive hotel for the price range. Comfortable, well-maintained, good breakfast, good shuttle hours. Plus - if you have time - there's a great walk just outside along the bay on a bike path. Lovely to stretch out a bit between travel days.

Emily at the front desk was extremely helpful. Nice stay.

This is a very nice hotel located very conveniently to the SF airport. We had a bayside room and could watch planes landing across the bay. Beautiful location! While not convenient to SF tourist locations, it was very convenient for our activities which were partially across the bay in Hayward. Our only problem was that from the time we checked in on Wednesday until we checked out on Sunday, housekeeping never entered our room. We are fine with the hotel's policy on changing bed linens and towels, but the wastebaskets were overflowing and we'd have liked clean towels once during out stay. Other than that, we had a wonderful stay. We did request housekeeping and clean towels on the third day, but did not receive either.

I like this hotel but i had issues with using the heater, a toilet handle fell off and the bedding consisted of a sheet and two thin blankets that kept sliding off the bed. Messed up my sleep trying to stay covered while not coming into contact with the blankets. I would invest in comforters. The hotel is on the sf bay brr brr brr. My other issue was people who would not leave the breakfast area. Finally i just got food and took it to my room. I couldnt get a table between 7.45 to 9. People move on!!!

There was some sort of mold in our bathroom and my daughter noticed it first but we weren’t able to take a picture. we’re not completely sure if it was mold or not because it was pink/purple and it wasn’t terrible rotting and I think that’s due to the fact there isn’t a fan in the bathroom which creates moisture in the walls/ceilings. Other than that our stay was great, has a great breakfast selection with wonderful omelettes. our bed was also comfy and the view is great.

Ideal hotel for stay over when flying . Real bonus was the excellent breakfast and free airport shuttle, will definitely stop again.

This property needs some attention. I use to stay here 6-8 times a year. The room smelled musty, the carpets need cleaning, and the window shears were ripped. It still has great potential with some TLC. Great location and breakfast.

Great place to stay when flying out or coming from SFO airport, close to Hwy and free parking and good morning breakfast

Large room and large bathroom; view of the bay and airplanes landing at SF airport. The bathroom did not have an exhaust fan. Breakfast had a good asortment of foods to choose from. Check in was quick and easy. Restaurants for dinner within walking distance. Also had a shuttle to/from airport terminals.

Great location close to airport. Good dependable shuttle with very long operating hours. Breakfast was adequate. Wifi upload of less than 1mbs was a serious problem for me and my work. They need to fix this. Also, I was looking at the same bag of take out food trash placed outside the adjacent room door for three straight days.

The service was wonderful! Staff great! Clean! Great breakfast buffet! My only complaint is that both the bed and pillow were hard and lumpy, which was a shame, because it affected the quality of my rest, and I really needed a good night's sleep that I didn't get. That will affect my staying here in the future.

Extremely helpful staff. Very clean . Nice breakfast

Had a great experience here, very clean and great location. The continental breakfast was very good with lots of options. There is a nice waterfront walking path as well.

Very welcoming and helpful front desk at arrival. Lovely decor. Very clean And on the water so took a nice walk Breakfast tasty.

Check in was fast and we were given a perfect room for being quiet as requested. Breakfast was delicious! Lots of variety! Cleanliness of room was perfect except the floor tile grout in the bathroom badly needs to be cleaned. The shower faucet needs to be fixed - direction for hot and cold was backwards and I struggled to make it stop running. The bed pillows were very uncomfortable. Too small and hard!

We were absolutely delighted. It is almost like a European hotel. The room was pleasant. The large post headboard is so much more attractive than most modern hotels. It was clean and comfortable. The breakfast was much better than most nowadays. We truly enjoyed it. We stay in a lot of hotels, and we were seriously impressed with this one. The Bay Landing hotel will be our "go to" location on the peninsula from now on.

Room was not properly cleaned -- package of maple syrup under the bed easily visible, as well as significant dust at other bedside. Furnishings seriously dated. Convenient to SFO; nice view from parking lot. That's about it.

Very nice and professional staff clean hotel

New owners. Cut some corners. The drinking glasses are dirty

The free airport shuttle never showed up and it was only 7 pm. The bathroom shower was leaking and one of the light above the shower was broken. The evening service person was very nice but the day shift lady wasn’t very friendly nor helpful.

Overall, the stay was fine. Ample parking, good breakfast. However, our complaint was in regards to the room. Practically the entire window curtain in our room was in shreds. It felt like Wolverine must have stayed in the room. And then, same for the shower curtain in the bathroom. I'm not sure if housekeeping overlooked it, or the hotel doesn't think it's important enough to upkeep their hotel rooms.

Very clean hotel. Solid breakfast and a great view of planes landing and departing SFO

Hotel is clean. A little older but clean. Everyone is very nice. Great hot breakfast with assorted choices.

This hotel has good location, but very old and needs to be renovated.

Bathroom is modern and new Very clean.

I booked this hotel for my in laws. They really love the room. Very big and comfortable. Good view from room and the hotel offer shuttle to the SFO which is super convenient.

This was a last minute trip for a conference and it worked out great. Able to book the day before at a decent price - nice room, easy to find and get to, lots of parking, very helpful staff. Definitely recommended.

I like their breakfast and cleaning bathtub!

We stayed here a week. This hotel is in a great location making it very easy to get where you need to go. However, the room needs a lot of work. Window sheers are so yellowed, shower curtain was torn all across the top, wallpaper is peeling in many spots, they do not come in and clean your room without a request. They have a sign in the room that to conserve water they will not change the sheets or towels unless you request them to but yet when taking a shower there is more water coming out of the tub faucet than the shower head wasting a ton of water when we showered. No matter how hard we pulled on the handle we could not fix that. The toilet seat was very loose and moved side to side whenever you sat on it. Really? Don’t think we would stay there again. Very very outdated and sad that routine maintenance is not done. Very disappointed.

Airport hotels are usually below average, but this was a wonderful surprise. It was very clean with a great breakfast. The shuttle service was exactly on time. I will stay here when I travel through SFO.