Had to pay extra for parking.

Convenient location and staff was nice

Check in process long

Value for money and locality

Nil

Great location and staff .

The pool was closed

It was convenient to SFO. We use the park and shuttle feature for our trips. We usually don’t spend a night and only did so this time because of a long late flight.

On the website it stated that their bar and restaurant was closed. Inconvenient. When I’m fact it was indeed open.

It was just what I needed to cover the basics. Staff was friendly and it was easy for my weekend trip.

The rooms seem outdated in style.

room was located next to elevator shaft, so there was noise throughout the night

got us in at the last minute

restaurant closed early

The facilities were good and the location was very convenient

we initially booked for 3 and there was a lack of towels, toothbrush for 3 so that could be improved in the future

smelled bad, staff changes prices of rooms everytime you call, no cleaning service and pretty empty which made it feel ominous

Small but all we needed for one nite

N/A

The pool was closed , and I had to pay extra for Parking $24 daily.

Closed pool and paid extra for parking

The shuttle driver was very nice and stopped for a customer who was late.

The front desk person was terrible. He was not helpful and had a terrible attitude. It was late and I had been delayed for hours, but could care less.

they charge guests for parking. avoid the hotel.

Location is good

Pool not working, little choice of snacks, smell of old hotel, service without any management or superiors to solve any problem. Fees are counted and say it is a system error. The refund will take place within 7 working days, but who authorized a debit on my card? And there was nothing to be debited.

The restaurant was close and no body assist us when we ask where we can eat..

Location - close to the airport, easy to reach.

Outdated hotel (which is not necessarily bad thing if properly maintained). Hotel is overall in poor state, rooms are noisy with highway traffic and noise coming from elevator shaft. Front desk staff not particularly friendly. Noticed dirty dishes from room service not being taken away for 2 days, sitting on trolley close to elevators (kids used it as a reference point to make turn to get to elevators). Don’t know how this hotel can be part of Crown Plaza chain. Not worth staying, and booking I made was unfortunately based on brand name, haven’t read reviews prior to booking. Stayed in hotel anyway as we arrived too late to look for other place to stay.

Location is good and convenient

They charged $24 for parking