Staff smoking right beside the sign that says no smoking on property, 1 of the rooms I killed 2 bugs, the ceiling was chipping in both rooms with what looked like mildew, their were stains on the couches and chairs

My stay was a short stay but a nice stay. I brought the new year in at a church service and didn’t want to travel back home late. Desk clerk was very nice and checked me in early.

The TV was too small and didn't have good channels.

Arrived late-staff was friendly and easygoing. Dog was happy All good

We had stayed at the same hotel chain in Outerbanks for Thanksgiving, and it was great, so without giving much thought, decided on choosing Holiday Inn Express. However, although it was Christmas Eve day, we arrived at almost 2 but were made to wait until 3 for the check in. I understand that’s the check in time but sometimes if they have the room they would just check us in. They gave us a room which was filthy, with both live and dead bugs in it, visible ones and a whole bunch. We took a picture and showed it at the front desk, they moved us to another room immediately. In the second room, the toilet paper was half way gone and the bathroom light barely lit. We told this to the receptionist because we couldn’t see a thing and we also needed more paper, they changed us to another room again. The last room had the same amount of toilet paper but at least had a better light. The staff was nice but didn’t do much other than move sus around to help. It wasn’t a nice experience. We were going to stay for three night but two were more than enough. Now we are waiting for the reimbursement of the third night, hopefully it will be done on the time promised.

People above us so loud all night long

The bed covers was very hard to get under so that I could get comfortable. And the blinds over the windows were very hard to close. Other than that everything else was great and the breakfast was at the top of the chart.

Bad. Condition of property is poor, especially sink and tub plumbing. Tub not clean. No stopper in sink. Shower valve didn't hold a position, literally moving itself to a too hot setting repeatedly. Refrigerator froze solid everything we put in it, even though it didn't have a freezing compartment. Oddly, the breakfast was very good.

We stayed in Gastonia because we were there to go to McAddenville for the lights - we were close enough (10 min) yet far away enough not to have to deal with the traffic - we stayed here because of the free breakfast, we figured we would spend more than $15 on breakfast anyway - the food was good - the hotel was very clean and the staff was very friendly - would most definitely stay here again

Staff was very friendly. Hotel had been remodled but is still run down. Window in our room had a privacy shade but you couldn't close the outer drape to block out the lights. Very annoying if you like a dark room to sleep in. In my opinion it is not up to Holiday Inn standards that we usually have good luck with.

Excellent value. “Newish”, clean hotel. Spacious room, great desk, comfortable bed, quiet, satisfying hot breakfast. Stayed here a few times on business. Outstanding value and definitely several notches above nearby hotels for not much less money.

Carpet in hallway needed vacuuming; was a bit noisy due to interstate noise. Nice breakfast. Spacious room, comfortable bedding. Recommend a dim light in the bathroom

Bugs in room. Moved to new room. Bugs in that room. Had to nice to a THIRD room….not good.

The room had bugs in it

It was ok

The hotel is okay, but the drywall under the window could definitely be replaced, the shower could use an update, and the trash outside could be cleaned up. Overall though minus the other guests, my stay was okay. The staff was fantastic, friendly, and accommodating.

Good location. Bed was hard and uncomfortable

Housekeeping was good one day and bad the next Front desk people not so friendly

Remote didn’t work tv. Shower was difficult to control temperature and no hairdryer as described. Breakfast service was fine except the food was subpar and they were out of forks

Not the quality I expect from a Holiday Inn Express. Staff was friendly, but that's the only positive. The entire hotel was shabby. It needs a complete remodel. I would have expected Holiday Inn to require minimum standards of upkeep from franchisees. There was water damage below the window, above the air conditioner unit. (That worked well.) The carpets throughout the hotel were old and dingy with ground in dirt. The toilet required multiple flushes and leaked. The shower head sprayed in all directions and the shower floor was also dingy.

Location was great for what i needed. Service was average, when i needed something i was able to get it. However they couldn't be bothered to make fresh coffee or even service the room. I ended up using the dnd and just got my own towels each night. Carpet could use a good scrubbing and lots of stains on bedding, though you could tell it had been washed so that's good. Only time i was greeted was by the night clerks, no one else said hello or even offered a smile. For me traveling is not just about a bed but about the experience and i just felt like it was lacking.

The room was quite clean except for a disturbing ring of a black substance on the tub drain.

We needed a hotel room after a late flight into Charlotte, before driving home the next day. The beds were quite comfortable, the staff was lovely, and the breakfast exceeded expectations. The room was just generally run down and in bad shape (besides the beds), and our room always smelled a little like smoke, even though it’s a non smoking hotel.

My hotel stay went very well. The room was comfortable and clean. The staff was friendly.

This was my second stay at this hotel. The last time, they were remodeling, so their breakfast options were super limited. But this time we got the full service! It was amazing!! The lady at the desk, super nice and really helpful, had our reservations pulled up before I could get my booking confirmation number pulled up myself! The staff is absolutely the best!! I had to go out to the car around midnight to retrieve my book, and the gentleman behind the desk offered me a wake up call and asked if there was anything we needed! When we ate breakfast (which was soooo good!) , we talked with some lovely employees, cleaning ladies included, who were super nice! Then, checking out, they were amazing! I handed my keys to a gent behind the desk and we bantered back and forth about the party we were in town for, and we left there laughing and in great spirits! We will absolutely stay here again!

Hotel overall was not clean, first room assignment smelled terrible and thankfully we were able to get a different one. The girl at the front desk was very nice and accommodating. Went to grab a bite to eat and felt unsafe, area around the hotel has several homeless that approached my husband in the parking lot and gas station. Not a good area of Gastonia at all

Guest services was great and very friendly. Beds were comfortable and our room was clean. The tub was old and the finish was worn. Carpets were stained throughout the building and our floor smelled like pot.

Check-in person was not friendly and seemed bothered about doing her job. (Weekend staff much friendlier). Killed 3 bugs in my room the first night. Coffee was terrible - thank goodness a Dunkin was super close.

Could have been cleaner, no ice machines on 2nd and 3rd floors

It was convenient, the gentleman that checked us in was such a delight, friendly, professional person-such a gem. The clothes iron does not work. Beds comfy and we love the choice of firmness of the pillows.

I really enjoyed my stay. Staff were all wonderful and helpful. The breakfast was really good. Property was nice. The only negative was the air conditioner in my room didn’t work so well. So my room was kind of warm. Overall, my stay was nice.

It was a quick over-nighter…. but everything about the hotel was lovely. Clean, well maintained, comfy, friendly staff, & an AC that could freeze you out (if you wanted) and I love that!