Grand Velas Riviera Maya - All Inclusive

Aaron and Guillermo were always very attentive to our needs and went above and beyond to assist us. They helped us arrange special meals for our daughter, who has dietary restrictions, making our stay much more comfortable and enjoyable. I can't remember the names of the housekeeping, room service, and in-suite snack staff, but their service was also top-notch. Everyone was friendly, attentive, and professional throughout our stay.

It’s a wounderful venue, but expensive.

This was our third time staying at the Grand Velas and it did not disappoint. From the moment we arrived until we checked out, everything was taken care for us. The staff is incredibly thoughtful and attentive. The entire property is stunning, especially the Zen pool. The restaurants have so much variety. The Water Ceremony at the Spa is a must. Specifically, Ernesto at Azul; he knew what we needed/wanted before we did - it was amazing and his recommendations were perfect. Alejandro, our concierge, was so thoughtful and really made us feel like celebrities. Karen at the spa made the Water Ceremony even better than it already is. Everything about this vacation was amazing and we can not wait to go back!

Gracias Grand Velas for making this trip relaxing, enjoyable, and truly memorable. My husband and I visited for a long weekend (but not quite long enough!) for my 40th birthday. We had private transportation to and from the resort which made traveling from the US seamless and stressful-free. When we arrived, we were immediately impressed with the beauty of this resort. Set in a tropical jungle oasis right along the beach of Riviera Maya, we took in the views of the lush green landscapes and bright purple flowers that lined the verandas. We also had the opportunity to see many of the local wildlife. After arriving in the lobby, we were introduced to our personal concierge Diana Lopez, who took great care of all our needs from check-in to check-out. By messaging through WhatsApp, she was able to confirm our dinner reservations and inform us of various activities within the resort each day we were there. We spent our mornings on the beach, afternoons by the Grand Class pool, and evenings in the various restaurants this resort has to offer. Each meal was memorable in its own way. We had the pleasure of dining at Frida (shout out to Ariel who not only made amazing food and drink recommendations but was also very entertaining), Chaka, Cocina de Autor (a Michelin star restaurant), and Lucca. The staff at each location truly made you feel like you were their top priority and went above and beyond to provide you with an exceptional experience. We will be back!