Very nice hotel to stay at. Very friendly staff, as well as helpful. Would not hesitate to stay here again.

had a great stay

Everything was clean. Beds and pillows were amazing. Greeted by staff every time we walked by. I can't complain about anything. Will definitely recommend this hotel.

Clean Room. Quiet and comfortable. Staff was friendly and accommodating.

The staff was very friendly and helpful! My daughter left an inexpensive earring behind but they called me to let me know it was there. The room was clean and comfortable, check in and out was a breeze. Value for money spent was good!

Very clean and accessible from the highway .Staff was very pleasant

The building is dated and definitely needs renovation. The staff was excellent. BIG complaint…. Property was listed on line as serving breakfast only to be told as a franchise breakfast was optional and they chose not to offer it. This needs to be stated in the amenities

The front desk clerk was great. Recommended several places to visit and a seafood restaurant that was superb, thanks

Absolutely no breakfast. You get free coffee and charge extra for a box of cereal and milk.

Ok

Staff was very knowledgeable.

GOT CHARGED AN ADDITIONAL 50$ UPON ARRIVAL WHICH WAS NOT PREVIOUSLY STATED. TERRIBLE HOTEL

Front Desk staff very helpful on check-in Sunday night. Very patient in explaining advantages using network points vs check-in with third party service.

The carpets need to be replaced in the entire property

outdated and air is a bit stale when you first arrive, but very clean. full sized, quality (Dove) hygiene products provided in the shower, soft/clean sheets, clean dinette, and friendly staff. called to check on us 30 minutes after checking in. convenient before leaving out in a cruise tomorrow - would stay here again.

everything was very good, it is a perfect place to spend the night before a cruise

The property smelled like mildew and the air conditioner was loud and sounded like it was going out. The staff wasn’t very friendly either

There was nothing unique about this stay. The only thing I can say is we will never book there again. The rooms we had and our daughters stayed in smelled of nothing but mold & mildew. Spent the first 3 days of my cruise sick from it. Will also file a complaint with their head quarters. You know it's bad when they had oscillating fans in the rooms to try and remove the smell of it.

Employees are very friendly, the hotel have a good location and clean.

Receptionist extremely rude on arrival, bed dipped in the middle extremely uncomfortable. Lectured twice on smoking on arrival to be put in a room that someone had been obviously smoking disgusting

Room smelled moldy to the point my eyes burned and nose started running. Ac unit did not cool down the room properly and had to use personal electric fan.

Check-in was slow and awful. The person talked too much about things that had nothing to do with checking in. Room was dirty and there was zero room service. The second day of our stay no one came to do regular cleaning. We also got locked out because they did not enter two days. It seems like they did that on purpose. Won’t go back.

The property was conveniently located with a short drive to the water. It was fairly quiet as hotels go. The staff were pleasant. Checkin was easy. This was only a one night stop for us so we didn't utilize the kitchenette but it all worked and would be nice to have for a longer stay.

Clean, great location, friendly staff.

I didn't know they don't provide breakfast.

I liked the small kitchen area and the cold air

Candlewood was ok, if you are there for a cruise, it would be suffice becuase the drive to the port was very quick. There was an HEB very very close, even an Aldi's which was nice. Also a liquor store was very close. Only thing is that they charged a $50.00 deposti immediately when I got the room which was very weird since placing just keep your card and don't charge you right away. The hold didn't clear until 3 days later, so be on the lookout for that.

Nice Property, easy access, clean, nice surroundings and plenty of shopping around. Only complaint, ice machine not working in libby and staff said the refrigerator in the room would make ice. My wife was recuperating from knee surgery, needed ice, frig wasn't working either.

Check in was great. Denny was such a pleasure - so very friendly. Room was very clean and well appointed. Close to eating areas. Check out also very smooth.

Great hotel. Staff is always friendly and welcoming.

We were gathering in Galveston for a family event and the local hotel prices for Galveston did not impress me. I moved on to searching surrounding areas like Texas City and came across the Candelwood. This is the first time in a long time that I did not have one complaint about a hotel. Did not have to complain about the plumbing, the water temperature or pressure. Did not have to complain about lack of towels, even though the need for extra towels would seem to be an easy fix, plenty of hotel seem to have a hard time with it. I loved the small kitchenette, especially the full-sized refrigerator. The bed was extremely comfortable. The temperature in the room stayed consistent for me and my daughter. Mainly because there was a small oscillating fan that was already provided in the room that actually helped us to balance between the AC and the fan and keep the temperature at exactly what we wanted. It was small details like that which impressed me the most. There was nothing generic about any of the small touches. The soap, shampoo, conditioner, and even the hand soap at the sink that were all complementary was one of my favorite name brands. I could go on and say much more about our stay, but I think you get the idea. After the first night I told everyone in my family that if we had ever come back to the area I was definitely staying at the same place. When I checked out, which was very quick and convenient, I joined the rewards membership. Looking forward to future stays!

Staff very friendly property in need of repairs