The worst Motel I ever stayed at

The beds weren’t as comfy as I’d like it to be. I woke up after such a long night at work with an aching body.

I did not like the uncommon bed nor did I like the pillows

Everyone is very kind

Property has roaches. Other than that it’s great!

The roaches.

smelled like bug spray in the rooms and cigarettes.. wouldn’t stay again. people were intoxicated coming down to the lobby constantly

I was booked into Wood Spring Suites in Texas City, Texas on 12/28/2022---01/02/2023. The greeting staff had a rather hostile presentation from the start. I would not recommend this place to anyone. Due to the weather conditions, I needed to extend my stay by one day. I spoke to a trainee at the front desk and was told yes. He did have difficulty performing the task and mentioned he "never could get help." I was printed out my updated stay with a new departure date of 1/3/2023. I saw and error on the statement where money was not withdrawn from my account and relayed that I would contact booking.com, who I originally booked the stay with. I did so also spoke to the Front Desk and was told there were no problems and there would be no change of room. The funds were withdrawn from my account on 1/1/2023. On 1/2/2023 before 11:00am my key card would not work and I went to the front desk, but there was no-one there. Five minutes later a staff member approached me in the hall, asked what room I was in and said I had to leave. I explained that I had booked another day but he said I had not, regardless of the documentation I had showing I had and that it had been paid for. I was locked out of my room, police were called while I was not present and management removed my belongings from my room and I was evicted. As of 1/6/2023 I have yet to be refunded for the extra night I paid for.

24 hour access to laundry facility Any toiletry items needed could be obtained by speaking to someone at front desk The fact you could have your towels and entire bedding swapped out for all clean new ones daily, was awesome. Ask you have to do is ask. I love that the washer and dryers had multiple ways to pay so there was no issue of front desk being closed for the night and unable to obtain quarters till early AM Incase your washing late because you need clothing in coming morning. By this I mean both washer and dryer accept quarters, tap to pay (with any device that has NFC functionally or physical card), also chip reader and classic swipe. Saved me a long trip to the gas station for an ATM to pull out money to turn around and hope the over night cashier will be able exchange cash4 good chunk of quarters.

Over booked if you want to stay an extra night and go down stairs day before check out your chances are probably 0. The side and back doors that access parking lot hiccup many times when attempting to read your key card getting back inside takes a few repetitive inserts to finally see that green light on reader light up.

The room had full size fridge microwave and two burner stove top which is a must when doing an extended stay. The property at night is so quiet and still, despite being right off 45. I haven't seen my entire stay more than 3-5 ppl while coming to and from room, despite being completely booked up. Laundry is open 24 which I love because set hours seems to draw large crowds and machine availability next to none despite the time. All laundry machines (dry & wash) have multiple payment options. They accept quarters, swipe to pay, tap to pay (w/digital card on phone or physical card), or chip insert. Anything you run out off during your stay the front desk will provide toilet paper, daily fresh towels and bedding, change for laundry all you gotta do is ask 😄

The key cards are done what sensitive, meaning keeping them in same pocket as a phone seems to make them slightly hiccup. Randomly threw the day I'd step out back door to smoke a cigarette, but more than once I'd have trouble with reader detecting my key card first time, second time, etc.

We didn't have toilet paper in our room

Front desk clerk David was a huge help and provided the best customer service I've experienced in a long time. He was extremely professional and was exceptional in performing his duties.

The rooms were a bit small but who really can complain for the price.