A nice 👍 clean room.

The bottom of the pool was dirty.

the staff was very friendly and helpful….very comfortable hotel….clean and spacious

beds could have been a bit more comfortable

clean and well taken care of

nothing

Great location. Friendly staff.

TV didn’t work in the room. Mold in the caulking around the tub.

location

mattresses

The location.

TV and phone not functioning. Dingy sheets and towels. Paint splatter all over 2nd floor. Front staff in the evening sub standard from the usual best westerns. Worst best western I've ever stayed in, bar none.

I was charged twice to stay one night and after almost two months of calling the front desk and calling the 1800 number, I still til this day HAVEN’T received my refund.

The staff is rude

Everything clean and delicious and in great location for cruises

Have always enjoyed stay there.

New management. The manager that was there before was the reason I kept coming back. New management could use a refresher course on hospitality. They are currently renovating. Im sure all will be well once that is done. Still my hotel of choice.

clean new floors in rooms, location, price

minimalist rooms, bed pillows, breakfast was limited and not refilled often.

The location and the older black man at check in!!

The room was dirty and there was a female employee that called me multiple times before I checked in, to ask me for my credit card and tell me I had multiple reservations. Which I did not, she also interrupted me and wouldn’t let me talk. Thankfully once I arrived to check in a older black man was working, we had no issues and he was wonderful. We were exhausted and he made my daughter laugh/smile. The hotel is older, however they are working hard at updating the hotel. The bathtub had dirty foot prints, probably for housekeeping’s shoes as they cleaned. The floors were extremely sticky and felt dirty. I think the hotel staff work hard to do their best. We didn’t smell paint. The fire alarms did randomly go off, and we were told they were working on them, which was odd since it was 7:30/8:00 pm.

It was beautiful when we walked in but that was the only beauty of this property.

It was under construction with strong strong paint smell which caused myself and my husband to get headaches. It looked like a low budget motel.

room very clean, breakfast was always hot and wonderful, staff was very accomodating.

Comfortable bed and pillows

I had a room with hot tub and it was nice for the price

The room was dirty I had to clean the jacuzzi before I could use it and it smelt like smoke even though it was a smoke free room. It was noisy outside the room all night

location

room was not clean in bathroom phone did not work

We like location and ease of booking. We stay here almost every cruise we go on. This time with family members we had 5 rooms

Staff could be a little more social

The price

They had no employees maybe a warm body), you were left to fin for yourself. NEVER answered the front desk phone. When we checked in no one to greett us. We rang the bell several times waited over 15 minutes, finally when girl came to desk she said,"It never fails every time I go to the bathroom someone rings the bell". She put on 1st floor, the whole floor reeked of Marijuana. Even though it's a no smoking hotel. The hair dryer was broken and since there was only one person on duty, he said they didn't have any more. I insisted and he found one. (we had to go to the front desk after several unanswered phone calls)