Great place

Difficult to contact front desk otherwise very nice at check in

I like this hotel, it's very clean and they have a helpful and friendly staff.

The room was extremely clean and beds were comfortable. The bartender was amazing (!!!) and went out of her way to help any and everyone who needed assistance because the front desk clerk was almost never present. Phones were ringing off the hook and guests had difficulty obtaining room keys and having other needs met. The breakfast wasn’t great and the buffet and coffee areas were filthy and there were no clean dishes. Items were not being restocked as they ran out. Have stayed here twice before but this time it missed the mark.

Close to the airport without being in the flight path.

Staff was so courteous, professional and accommodating! Morning breakfast wasxoerfextc

It was a family trip to a soccer tournament. Room rates were crazy, but to make it worse, the operations manager, Michael, at the front desk was far from helpful and kind during check-in. The bad attitude and service made the check-in experience unpleasant, taking over an hour to resolve an issue. He wanted to charge us for a no-show despite my call to make changes, which I had proof of. Long story short, people like Michael should not be dealing with customers if the hotel wants to retain them. I’ll definitely not go back to the Hyatt at Lakewood again.

Large room with king bed. Bed is comfortable - cushioned but not pillow top plush. Mildewy smell in the room. Large bathroom. Great water pressure. TP is papery - not soft. Daily breakfast is on the better side of things - they make the waffles for you rather than the messy set up at other hotels. Every morning is something a bit different. Gym is pretty spacious but ice cold in there - hard to want to work-out in the morning due to the temperature. Apparently a common complaint but nothing they can do about it. Pool area is perfect. Lobby is a comfortable place to hang and visit.

Overall good stay but breakfast choices were poor considering standard of this hotel.

I have been a frequent guest at Hyatt Place. This recent visit has me questioning the options of returning. I had booked a 2 night stay. My 1st night had me sleeping with a sweater as the heat did not work. The staff, only upon my prodding, offered me extra blankets not switching my room. The refrigerator was warm so keeping any water bottles was a moot point. The next morning I requested a new room. I was accommodated. However, in this room the toilet seat was not secure shifting from side to side and old urine stain was visible on the back inside lid. Breakfast had a good variety but all the waffles sitting on a plate were cold. Upon checkout, I asked for some form of compensation for the 1st night and was informed he did not have authorization but could offer me credit for the bar! I was checking OUT..what good is a credit for the bar? I should have been comped for the one night. His attitude was not customer friendly but more of an attitude of "it i what it is". I have choices what hotel to go to. After spending more than $400. this reception was unacceptable and most disappointing.

One night stay with family, decent and clean room

When the heat was not working the staff response was immediate and our room changed and upgraded……Excellent service Inconvenient that the room did not have a microwave or safe. No free coffee or tea offered in lobby. Those amenities are common in other similarly priced motels. Elevators not working for part of our stay and we used stairs. Luckily we can use stairs.

Clean comfortable room, friendly staff.

Close to everything and Great Staff.

Clean and comfortable.

The stead was extra nice and helpful. Loved it.

The maid service was horrible. Cups and glasses were left for days and were not replaced until we called the desk. The bathroom was barely touched. The bar/ restaurant didn’t have half of what was listed. There was no help with luggage. The kiosk for just n case items was nearly empty. The front desk was worked by the bartender and it was just generally understaffed. Highly unacceptable for a Hyatt.

Very clean

Our only disappointment was the location of the room's proximity to the highway. We would have liked a quieter location. However, every other metric was excellent.

Great place to stay for a long weekend!

The attendant when we arrived was very nice "Nelson" full of energy. When we arrived at our room, the AC was not blowing cold air. At around midnight, I went downstairs to look for someone and there was no one at the desk. I waited for about 15 minutes and there was a phone number that I called and no one responded. I eventually went back to my room and slept with no AC. I checkout at 6:30am. The breakfast was pretty good, that's about it.

The staff was the best part friendly and helpful. A special shout out to Nelson he was the best! I would stay there again just to see him!!

Our stay was great! We travel twice a month with our soccer club and this was by far one of the best!

Whenever I’m in the area, this is where I stay!

Loved staying here, I felt so welcomed by the friendly staff. Breakfast had its regular items and rotating which was so nice for my toddler!

Was staying at room 230 AC doesn’t work properly, even after we told staff at desk!!

Bety Good Property

Nelson was absolutely awesome to do business with, he was beyond friendly and professional while dealing with a lobby full of kids eating dinner and a bar full od patrons. He was calm the entire time even when it was getting loud and rambunctious. That young man deserves to be applauded

The bartender Tay was awesome….

Top notch place great layout inside

I have went out with my girlfriend we bought food and we had to through away our leftovers because the fridge was to dirty we couldn't save it . I only like the fact they let us stay in the room an extra 30 minutes.

Excellent