VERY LITTLE . DIFFICULT TO FIND. TOLD THE ROOM WAS ON THE THIRD FLOOR IT WAS NOT AFTER CLIMBING 60 STAIRS WE FOUND THE ROOM , ON THE FOURTH FLOOR. THE BED WAS UP A SMALL METAL LADDER ON A MEZZANINE. NO VENTILATION AT THAT LEVEL ,UNDER A LOW CELING WITH BIG BEAMS WE WERE UNABLE TO STAND UPRIGHT. THE BREAKFAST WAS ADVERTISED AS INCLUDED IT WAS NOT. THE PERSON IN CHARGE WAS RUDE AND AGRESIVE.

THE WEB SITE CLAIMS THE HOTEL HAS FREE PARKING. It does not. THERE IS NO PARKING FOR NON RESIDENTS IN THE OLD TOWN . THE HOTEL CLAIMED IT HAD AN ARRANGEMENT WITH A CAR PARK OUT OF TOWN FOR 14euros PER NIGHT .

The location is very central and everything is close-by.

The closest parking is 10 minutes away and very expensive so not a good idea to choose this place if you come via car.

beautiful well-maintained historic property, kind, lovely, and helpful staff, three steps from the central piazza of Arezzo.

parking some blocks away, so inconvenient for some. No elevator to the rooms.

Very good location in heart of medieval piazza. Excellent room with antique timber ceiling - very nice.

great place an great location confy ang huge room. nice view over the square.

the bells ringing during the night.

Perfect location. Lovely little hotel. There is no elevator.

location and the room view are awesome

shower room al little bit small

Lovely building and perfect location.

Some of the decor and set up is weird. No breakfast vouchers offered as previously read in reviews.

The location

We booked a deluxe junior suite with sofa bed and a large bed - there was no sofa bed, and the large bed actually was more of a small queen. The room was extremely cold, there was no way to switch on the heating. No additional blankets. The hotel description also mentions a voucher for a free breakfast - this is also false. All in all, extremely overpriced

it was simply fabulous

nothing really. i didn’t see a lift. if there is not one then I would be concerned if the place was full and I was on an upper floor. It might be an idea to check with guests about their age and mobility. it would be very difficult for some older less mobile people. luckily I had a room on the very first floor.

Very welcoming and confortable hotel

The only comment is that the room was a bit cold

If you want to be in the center of a medieval city this is the place. Be prepared that getting to the location and finding it, either with a car or from the train station, is going to be a challenge.

Everything really. The charm, the proximity to the piazza Grande, the welcome from the staff, the medieval decor, the free breakfast at the magnificent Vasari café. Are already planning when we might return.

There was nothing to not like.

location right at the piazza grande.

Excellent location..right in the centre

Noisy most of the night but that's a price to pay being in the centre.. extra pillow would be good..it wasn't as grand as pics look.. and make sure u only have small case as dragging a large case up hills and across wobbly,cobble roads was hard work.. Arezzo itself is fabulous

Pretty much everything

Not overly fond of plastic mattress covers, but bed fine, air con bit noisy, but I am not very good with machines.

It’s a beautiful building right on Piazza Grande

No elevator and it is not specified anywhere. Parking is not 500 mt away but 1km and it requires 15 mins walking with luggage..a struggle. They do not advise to drive closer to the building to download you stuff and then go park there. Hairdryer unusable because of plug adaptor not fitting into ANY socket. Really? Reception only open until 7:30pm. I called to advise that I was stuck in traffic because of a car accident on the highway and I would not make it in time for check-in so we agreed do do a distanced check-in. Well, they would not give me instructions for check-in until I made the payment. I had to stop on a passing place on the highway to make the payment. I find this pathetic. I could have paid later through Booking! You can’t really run away without paying… It’s a real pity because it’s a stunning place! You should pay more attention to details and make an effort to welcome your guests.