nol hakone myojindai

Everything

Great hotel. Great room great pool and onsen. Perfect location

Very clean and very nicely finished hotel. The staff there were extremely nice and welcoming. The thermal pool was nice and the small onsen in the room was very nice. Definitely will stay here again in future.

Nothing. It was all very good.

Hotel is nice, clean and great facilities

It is unfortunate that the hotel's policy regarding tattoos and pool/onsen usage was not clearly communicated, especially since this was a significant factor in our hotel selection. Additionally, the lack of information about the shuttle bus upon arrival led to an unexpected taxi expense. The shuttle service's strict pre-booking requirement and inflexibility, even when attempting to reach a train on time, proved to be quite challenging. For instance, the shuttle for our desired time was already fully booked prior to your arrival. Consequently, a considerable amount was spent on taxi fares. Furthermore, the absence of public transportation directly to the hotel, coupled with the steep uphill walk from the nearest stop, presented an inconvenience. It is regrettable that the hotel was unable to arrange a pick-up, despite the short distance. On a personal note, it is disappointing that my birthday went unacknowledged. Even a request from your wife to arrange a cake, with an offer to pay, was not accommodated. Having stayed in hotels for over 100 nights annually, this level of inflexibility from the staff, including management, is quite unusual. While the facilities are excellent, the service regrettably does not seem to justify the cost.