Large comfortable room with Western-style beds and a separate tatami room, nice balcony, Japanese breakfast.

夕食、朝食共に美味しかった。温泉も植栽も綺麗でとても良い。館内の自販機が標準的な値段でよかった。温泉のある階に電子レンジが置いてあるのは親切。館内がとても静か。まさに大自然の中のホテル。隅々まで清潔。部屋数がある割にあまり人に出会わなかった。

17時までにチェックインしないと夕食に間に合わない、間に合わなかった場合は夕食がお出しできないとはっきり言われる。ちょっとびっくり。どうにか間に合って16時30分頃にチェックインできた。スタッフが足りていない感じで大変そうだった。人手不足は大変だろうけど頑張ってください。売店にもっとお土産を置いて欲しい。徒歩圏内にコンビニはない。車で行くしかない。強羅の駅までも遠い。ホテルまでの道のりは結構アップダウンがあるので徒歩で行こうなんて考えない方がいい。9時から夕方までは駅までの無料の送迎があるが（今回はレンタカーのため利用せず）夕方以降は、ホテルに缶詰。ホテルの居心地がいいのであまり出歩こうとは思わないが、行くなら自前の車かレンタカーをおすすめ。

The food was excellent!! The waitresses were very friendly and tried hard to introduce me all their dishes and ingredients despite the language barrier. The room we booked was very clean and new. The onsen experience was also very pleasant. Overall I highly recommend this place.

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お部屋が新しく綺麗で良かったです

建物自体が古いせいか、新しくしたお部屋以外は匂いが気になりました

There is a lot to like about this hotel. Very prompt shuttle service to Gora Station. Very quiet. Lovely onsen with great bath products (LABeauty was my favorite.) Crisp yukatas in multiple sizes fresh every day.

An absolute requirement for me is air conditioning. There is no air conditioning in guest rooms. There is a knob by which you appear to have control, but even at full blast, no air conditioning. The hotel itself - the lobby and hallways are very cool and pleasant. They brought me a fan that I saw in the massage chair area and that saved me from total utter discomfort for the whole trip. Oh - don't think you can open the window for cool mountain breeze. I opened my window for an hour or two on my first night and was attacked by mosquitoes that night (even though I closed it before going to bed.) Bed was uncomfortable. I could feel the springs. The rest of the furniture was comfortable and served its purpose.

Onsen was amazing and the hotel was beuatiful with great views. Staff were great, taking us to stations in thei hotels mini-van and very helpful.

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Large rooms and great onsen with exterior 'pool'

Location: No restaurant or shops nearby.

The staff was polite but not friendly. Was unable to help with simple questions. They showed no flexibility and no willingness to help.