onsen is great

Enormous garden. Very beautiful and peaceful. Nice opened-air onsen. Near yumoto station.

Staff speaks English with accents that is difficult to understand. I have to ask her to repeat several times.

Amazing garden

The Japanese garden, the outdoor pool

Garden is amazing

Beautiful garden and bath!

The common parts of the hotel are very nice and modern. The garden is very beautiful and peaceful. The onsen is also quite nice and perfect to relax and have some quiet time. The hotel is well located next to a train station and close to a few restaurants.

The room and bathroom were quite old. They would need some renovation to be nicer. We came there mainly for the onsen and have some rest, so we did not spend too much time in the room, but a more modern would have made the stay perfect.

Great location and beautiful facilities. Onsen is outdoors and lovely. Traditional Japanese garden is beautiful. You can feed the koi. Rooms are dated, but big and clean

But dated. Meals are pricey and more for show than gourmet.

garden and hot springs I could leave my luggage for a few hours, and personnel helped me with bringing it down

cockroaches in the room (!!!!!!) staff telling me that it's ok for cockroaches being in a 4-star hotel (because they are in the whole of Japan - I stayed in 5 places, I had this issue only in this hotel) smelly rooms, manager should stay there and rethink how to improve quality of rooms after reporting person with smartphone in hot springs, I was told smartphones are ok, later on I checked rules I've got and it was clearly written that no smartphones are allowed, so I was lied by personnel of the hotel (or they don't know rules, not sure what is worst) I had to stay for a while on the corridor with my luggage waiting for the new room (I was already in yukata, so I felt uncomfortable), then having ridiculous discussion with personnel who Was trying to convince me it's ok to have cockroaches in the room of 4-star hotel, tired and hungry, since it happened in one room, I couldn't fall asleep for a while (since it was bedding on the floor), next day manager started conversation from indicating that people open windows and insects come in (it was not my case, as I discovered them after being in the room for max 15min and never opening windows!), which was ridiculous, then they apologised and bowed, I had a lot of discomfort, stress and sleepless night in place where I should relax! hotel did nothing to take responsibility for my awful experience

Nice garden. The meals were nice although the portions were quite substantial!

Our room in the main wing was a big disappointment. It looks old and faded. The lights were really dim. The bathroom felt like it’s from a cheap old budget hotel. The water in my bathtub took forever to drain. I had to shower with a trickle of water as at some point, the bathtub was nearly half filled with water. The outdoor onsen was nice but the indoor one was not as nice. Again it feels like some improvements/upgrade is needed. The service was also not as good as other ryokans.

The onsen and garden

It's actually a modern hotel made to look like a ryokan

this hotel was awesome! gorgeous garden for the guest, room are extremely clean and well decorated with classic Japanese styles. I could smell the fresh smell of tatami matting, it feels so good. the spa at night was almost empty, the public spa was the cleanest spa I ever seen, very good experience!

I can’t thank much but the message service lady was a bit cold when we try to make reservations

- Gardens are incredible - The onsens are really enjoyable, for both male and female sides - Close enough to the train station, and therefore activities - They provide a yukata with all the accessories you need for you to enjoy a traditional Japanese lifestyle - The traditional bedroom was very much traditional, with everything that it means. Could be good of bad depending on each person - The bedroom was huge, so a lot of space to enjoy

- Most people on the staff don't speak basic English. You can barely communicate unless you can find that one person that can understand you - This led to a lot of bad experiences. We pre-ordered traditional Japanese breakfast, but the staff was unable to explain to us how we were supposed to experience/enjoy it, which just made it weird and frustrating - Similarly, we wanted to enjoy the onsen on the traditional way, but we could find someone to explain to us how you're supposed to do it, how to be respectful of others, etc. Very frustrating. - The bathroom in our room was outdated, tiny and dirty with mouldy grout and low lights. For a 350 aud a night hotel room, this is not acceptable - The room itself also felt run-down. You could see a lot of marks from over the years, old appliances, etc. This really needs a do-over. - The town around the hotel basically closes at 5pm. Past that time, all shops are closed and you barely have any restaurants left open. We were really flabbergasted at the total lack of life in the evening.

Gardens

The property is a bit worn. Could use updating.

Location is perfect, 50 m from bus stop, convenient for transfer from and to main station, bus routes over Hakone city. Staff is friendly and ready to help. Grand bath is fantastic, rooms are nice

Since it is 4 star hotel, restaurants seat is to be appropriate to the guest numbers as minimum or if the restaurant seats are not available, it is recommended to have room services for food arrangements. For example, if you arrived late you cannot arrange dishes at the city. As an option, it could be vending machines at the territory.

very beautiful garden, amazing views from facilities and room.room is very spacious and with two toilets. staffs are very helpful and friendly and speak fluent English. super convenient location! love to stay again.

beautiful garden and onsen

Was told at check in I in front of my brother that the fee I was paying was for the traditional dinner and breakfast, in the morning I asked about breakfast and they gas lit me that it wasn’t included. My brother and I were both nonplussed and disappointed.

Beautiful view of the garden from the room balcony.

If you don't have a meal plan, there are not so many options for eating put around, especially not for vegetarians.