Amazing beautiful aesthetics with huge pools ranging from wading, toddler and adult pools. They even had pools at the beach bar area.

The pillows smelt a little stale due to smelly tourists head.

Staff at this hotel were great right from check in to Check out, the service was great. This is a new hotel which is still being phased into full operations, which means rooms are fresh, clean and comfortable. So are the facilities such as the gym where the equipment are new and feels great. Breakfast spread was excellent with a mix of local, regional and international cuisine and we looked forward to it on the 2nd day of stay. Surrounding area is lush green there is even a nice jogging track close to the hotel and surrounding a lake. The beach was clean, overall Lagoi Bay area is a serene part of Bintan and only 10 mins by car from the nearest ferry terminal to Singapore.

We did not use the pool despite wanting to, due to the cloudiness of water, and despite the short operating hours of the pool, the staff used that time to clean the pool. Please try to control guests using the pool while donning full clothing, there are religion friendly swimwear that still requires guests to shower prior to entering the pool and after a swim. If control is not placed, staff needs to clean the pool more regularly during the pool closure hours.

Beautiful property and brand new. Amazing setting on beach and fab pool, beach club and rooms clean and great showers.

It was opening week with teething issues: Food would be the area that needs to improve the most - limited choice, dishes not available, healthy options limited. We ended up eating out twice over 4 days Staff - very attentive and friendly but their understanding of what was being asked was limited with the exception of a few more experienced team members so you end up asking for the same thing twice. Which can become frustrating for basic things such as transportation or food requests. Pool and gym - great space but pool needs more sun shade and gym needs to be stocked better - weights, kettle bells, stretch bands etc

Staff were prompt and friendly.

The room we got was very problematic. Aircon was working on and off, water heater was not working. They came once in the afternoon and fixed both the issues up. In the middle of the night, the aircon acted up again, had to call them at 3am! Technician was prompt but it spoiled our rest. Took time to fix up, it only started cooling after 5am. Thankfully, the children’s room next door was fine. Highlighted this at checkout, the staff were apologetic but nothing they could do. Just told them to ensure the room is fixed before allowing the next guests to stay.