Residence Inn by Marriott Milwaukee North/Glendale

Pool was out of service!!! We needed this relaxation after a long flight but it was closed.

Check in staff was a nice lady. The room was nice, clean and spacious, the major issue was the door. It didn’t shut tight at all, we had to slam the door otherwise anyone from the hallway can just Push the door and come in the room. When my husband realized the door didn’t close properly from the outside of the door there was a house keeper who told him to “slam the door shut.” There were no extra trash bags either so I had to go ask the front desk twice. The first time I asked the staff said she’ll let her manager know to bring a trash bag to our room. Almost an hour later and no trash bag so I went back down to the front to ask for a trash bag. The same staff lady said she’ll ask housekeeping to bring a trash bag to my room. Trash bag finally arrived 15 mins after I got back to the room. The pool had way too many kids, kids without NO adult supervision. My 3 kids couldn’t swim because everytime we stopped by to look there were too many kids, again with no adult supervision. There were probably groups of children staying at the hotel for a party or something. During breakfast, the same kids were there with no adults either. I don’t understand how this isn’t an issue with this many kids at a hotel with no adult in sight. The morning of checkout, the pool was closed until further notice. I guess my family and I can’t even enjoy this amenity during our stay. Overall the hotel stay was decent, as this was our first time staying at this hotel.

Yes

We stayed for 8 nights and staff were amazingly kind and willing to help. Lulu, I felt like you were always there day and night and you had a smile the entire time. That means so much. Housekeeping even when short staffing compared to all the rooms full had “all hands on deck” attitude helping each other out as co workers. Great team work. Thanks again from Iowa!