HYATT house Philadelphia/Plymouth Meeting

Rooms was clean and well kept. Staff was very polite and friendly. Breakfast was good and hot good selection.

Check in was a bit long because their system wouldn't let them complete the deposit processing but that's not the hotel's fault. Staff at the desk was great. Friendly and helpful. Lovely property with lots of outdoor space and parking. The heated outdoor pool had technically opened a day before we checked in but it was freezing and pretty dirty. My 5 year old daughter was super bummed that she couldn't swim like we promised. There were construction materials around the pool deck, as well as around some of the side entrances. The location was in a pretty quiet area which I liked. We booked a 2 bedroom suite. Both had king beds, tv's, and their own ensuite which were spacious. Living room and kitchen were nice, modern, and well stocked. Air conditioning worked quite well and it was nice having windows that open. We couldn't get the living room tv to work very well but there were 2 others so fine. The laminate floors didn't seem to have been mopped in a long while. You couldn't see any dirt but your socks were pretty grungy after walking around for a while in the room. Not a huge deal but it was a bit disappointing. The only major complaint was the noise. Next door rooms were quiet but the room above is had people running around and slamming doors and drawers until about midnight. You could hear everything. Every step. Every time they did anything. This continued both nights we stayed. Breakfast was really great. Lots of hot and cold options. Clean and modern.

Was a nice hotel, but the minute we got there till we went to bed all we heard was kids running up & down the hallway & jumping upstairs.

From the time you check in till the check out everyone was so kind and friendly!!!!