The Gate London City

The location was pretty close to both Aldgate East (3-5 minute walk) and Aldgate (7-10 minute walk) stations, which made getting around the city pretty easy. It is a little farther from many of the tourist attractions than I’d realized by looking at a map, but thankfully I wasn’t too crunched for time during my visit. My biggest frustration about my stay was with communication and check-in. I’d been in contact with the hotel through Expedia, and had booked two add-ons for my stay—early check-in and daily breakfast— through links to their website they had sent me. I was approved for both, and had printed the confirmation. When I arrived, staff said they didn’t have a record of these add-ons. After a 12 hour travel day and navigating an hour to the hotel from the airport during the end of June heat wave, I didn’t remember I had the print out. They were able to prepare a room for me to check into, but the price for both the early check in and the breakfast add on was higher than the price I was shown on the website. While in GBP it wasn’t a significant cost difference, when converted to USD it was noticeable. The rain head shower in the room had barely any water pressure, but the handheld option was wonderful. The bathroom was tight, but functional. The breakfast food selection was nice, and the lounge and terrace, while both relatively small, were excellent additional spaces to spend some time. I’d consider staying here again!

I loved the hotel and the staff was very kind and helpful. My only issues were the internet and the breakfast. The WiFi stopped working almost every 20 minutes, especially in the late afternoon, evening hours. I was on a work trip so I really needed stable connection and to be honest I couldn't really work effectively when I was at the hotel. The breakfast was not too bad but in my humble opinion it was a bit too self-served... There was an interesting coffee station where you could "brew your own coffee" but no instructions whatsoever and I waited for about 5 minutes to see a staff member to no avail unfortunately. We also had to make our own orange juice, which is cool, but it takes time and it was really messy, so I literally had to spend about 15 minutes wondering around how to make my juice, toast my bread, brew my coffee, as all these stations were separated from one another...

Excellent location. Only 5 minutes walk from Aldgate East tube with 3 tube lines. Also only 5 minutes walk from Brick Lane. Very clean modern hotel with very helpful staff and a/c. Rooms are a good size for 2 and include a very small kitchen with dishwasher, fridge & hob. Very good breakfast and hot and cold drinks are provided free in a huge light and relaxing lounge. Highly recommend

Excellent as always. Superb apartment. Great staff.