We had an amazing time at the Ten-Yu Hakone Property. Staff was helpful, we got very nice mountain facing rooms, and they gave us rooms together per our request. The rooms were super clean and beautiful. The dinner and breakfast buffet were excellent. we just wished we could have stayed longer. I would definitely recommend this property to everyone. I would give it 6 stars out of 5 if I could.

Best hot spring! Will come back again!

We only stayed a few nights, but the experience was so good I wish we'd stayed longer. First the location is amazing. A beautiful property up in the mountains surround by nature and beautiful sky be it day or night. The staff are super friendly from the minute you arrive they usher you in, help you get checked in, and do a thorough job of explaining the amenties and features of the hotel. The rooms are fantastic, offering a mix of traditional and modern Japanese living. The open air bath on the balcony is a gamechanger. We booked the room that included the dinner package and I would highly recommended it. The courses were fantastic one after another. Additionally breakfast is available and there's so much delicious food, I felt completely ruined for other hotels on my trip. And lastly what is so amazing about this hotel is just how peaceful and serene it is. The environment encourages slowing down, relaxing, and enjoying the tranquility of the Japanese landscape. I found myself going out on the balcony each morning, meditating or reading a book with the just the ambience for sound. I'm a director and writer and I've decided I'll be booking this hotel to work on a novel I'm writing. I felt so inspired and in such a flow state while staying here. If visiting Hakone this would be my top recommendation. Can't rave about it enough.

This is a nice hotel for first timer. Room is clean and comfortable. Food have good selection. The public bath is nice. I enjoyed the outdoor bath at Yunessun more and it is included. Will come again.