The Florentine

Lovely room, helpful staff and super breakfast. Easy parking too. Only minor gripe was that the window didn't stay open and we had to prop it open with a toilet roll. The was a bit of an issue as the weather was unseasonable warm and there is no AC in the room. However, the staff did say this was already noted and action was being taken. This was our second stay at the hotel and we would certainly visit again.

The property has an imposing stance and even before entering, suggests a degree of elegance and style. The start was not good, however, as upon entering the room, I found that it had not been serviced. I cannot remember if I received an apology - suggesting that maybe I didn't - but the hotel deducted the price of two bottles of wine from a dinner for 8 as a paliative. Once serviced, the room was fine. It was well appointed, but cold initially as for understanable reasons of cost, the heating was turned down. The heating worked fine when I turned it on. The food was good, and breakfasts in particular were very good. Car parking was ample. Location was perfect for our needs Staff - Older lady who did breakfast - very good Young girl (Georgia?) - was excellent Tall bearded (?) guy - somewhat dour and seemed not suited to customer service Excellent hot water Extra towel would have been a plus Would have liked to have seen a Cab Sauv in the bar. There were similar grapes, but I like cab sauv!.

The room was lovely and clean with a massive comfy bed. Staff very helpful and friendly. Just one small gripe was that the bathroom was very cold. However the staff did come with a heater.

The hotel is in a lovely location and is a very beautiful building. The staff were really friendly and helpful, from checking in, room cleaning and replenishment, and serving breakfast. We had the deluxe room and it was beautiful, bright, sunny and comfortable The only negative was that the bar closed early eg we arrived back approx 11.30 and would have liked a nightcap, but that would not stop me staying in this beautiful hotel again!