Atlantica Dreams Resort - All Inclusive

The service in the hotel was excellent, the best I've experienced in Europe and rivals what you get in the USA. I have a severe food allergy, but it was no issue whatsoever eating here. On arrival, I had an allergy meeting booked with a food and beverage manager, Jessica, who talked me through my options both within the buffet main restaurant and the a la carte specialist restaurants. Andreas within the main restaurant was a superstar, each day would approach me and ask what I fancied and he went away and ensured it was freshly made from the chefs to ensure no cross contamination from the other food available to guests. My sole visit to the a la carte restaurant at Kuzina was once again a very comfortable experience with my allergy, our server ensured I had my own portions of food which was suitable for me and served the regular menu to my wife. At no point was my allergy an inconvenience to anybody at the hotel, it was an extremely comfortable experience dining here. It's also a very family friendly hotel, with kids activities and play groups available for different ages.

Expedia doesn’t disclose very vital information about this resort such as limited access to a la carte as well as limited access to kids club facilities. Expedia also doesn’t disclose that it is a holiday provider managed property! The staff were very friendly and helpful and did everything within their power to make sure we had a good stay. Whilst the resort itself was not for us (thanks to Expedia misinformation) and so we had greater expectations - I am sure that had we known what to expect, it would have been a much more pleasant experience.

Overall excellent facilities and staff. My only observation is that the reception area was very chaotic with a lot of kids running around which can be a little overwhelming. It might be an idea to relocate the pods which seemed to be their main attraction. Other than that I would definitely recommend.

Exceeded my expectations from customer service / relations to the food to the facility. Highly recommend for families and couples