Dream World Palace

Hotel, spa, eat, bar, drink, personal, pool,

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Le séjour en général s’est plutôt bien passé, le personnel était disponible, aimable et attentionné, la chambre était plutôt confortable, la nourriture variée et les piscines étaient top!

La nourriture était variée mais plutôt adaptée pour le tourisme allemand, parfois difficile de trouver des transats disponibles autour de la piscine

First of all, a big and special "Thank You" is due to Nur from the sales department, for helping make this stay possible, smooth, and perfect. She made sure that our bride and groom felt special and well celebrated. I booked a room in this wonderful hotel for my newly wedded niece and her groom to experience the "all inclusive" concept. I've never stayed here before, so I was a little bit worried. But the hotel and its staff were at the expected level. That's the feedback of my niece: "We had a wonderful stay and would definitely recommend this hotel. They prepared a sweet surprise in the room with special decorations that we loved. It made us really happy. The main highlight of this hotel for us is the food: available everywhere around the clock, till 11:30 pm, in main restaurant, pool restaurant and snacks, patisserie, and beach snack and bar. It was excellent, with a huge variety of fresh dishes every day. The desserts were especially amazing, and the grilled meat was some of the best we had. Every evening, we had themed dinners. They presented special dishes each night from a different country: Japanese, Mexican, Chinese, etc.. in addition of course to mouth-watering turkish buffet. We mostly loved the Turkish night with its amazing traditional dishes. Our second highlight is the main pool area. We genuinely loved it. It was beautiful and fun, there was always something to enjoy. The beach was lovely as well. We also highly recommend the Hammam and the massage. It was a fantastic and relaxing experience, especially for couples. The hotel was very clean, well maintained, and everything met high standards. The staff were incredibly friendly, welcoming, and always happy to help, which made our stay even more enjoyable. A bonus is the hotel surroundings, where u can find bazar style shops and a pharmacy, which is a huge plus. Overall, we had a great experience and would happily stay here again.

Faciliteterne var gode, der var mange aktiviteter og en hyggelig festivalstemning på hotellet. Maden var velsmagende, og nogle af medarbejderne var meget venlige, især medarbejderen ved vaffelboden, Tuba samt Ecem. Restaurantpersonalet var også delvist meget imødekommende.

Rengøringen og servicen levede ikke op til forventningerne. Værelsets gulv var ofte beskidt med hår, håndklæder blev ikke skiftet eller fjernet fra altanen, og sengetøjet blev kun skiftet én gang på ni nætter. Vi fik kun fodhåndklæder de første to dage, og der var problemer med toiletpapir og rengøringen generelt. Jeg oplevede også en ubehagelig situation, hvor rengøringspersonalet talte negativt om mig på et andet sprog, da jeg bad om håndklæder, mens jeg havde soleksem og havde brug for et bad. Derudover oplevede vi uprofessionel adfærd fra en medarbejdere i animationsteamet Luna/Hiba, hvor der blev spredt rygter om en kollega, hvilket påvirkede stemningen blandt gæsterne. Nogle medarbejdere kom også med spydige kommentarer, da de hørte, at vi var tyrkere og ikke tyskere.